Whether you’re a global enterprise or a small business, get one platform to meet the needs of your entire team. Promote your products and services, increase productivity, streamline processes, and arm your team with tools and training.
Connect the right employee with the right customer, on any channel
Manage your contact centre without the need for special skills or systems
Using simple reporting and real-time dashboards
More than 1,400 companies in over 100 countries trust the Genesys Cloud platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“Tasks come into call queues and are automatically pushed to the most appropriately-skilled agents, giving supervisors much better performance visibility.”
Alexander Barr, Customer Services Director
Actavo
“Despite our youth, we know that customer engagement is essential to delivering value. The technology behind Genesys Cloud gives us what we need for an effective customer engagement strategy without draining resources.”
Daren Jackson, CEO
Rapid Financial Solutions
Blended AI
Automation
Omnichannel
Asynchronous Messaging
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
