Experience a call centre your agents will love

Explore the interface, features and functionality of Genesys Cloud CX. In this self-guided tour, you get to experience the call centre software through the eyes of your agents, supervisors and management.

To ensure the best experience, the Genesys Cloud CX tour is only available on desktop with your browser set to full width.

Guidedtour desktop

The Genesys Cloud CX tour is only available on desktop.

Genesys Cloud CX makes every day easier in your contact centre

Agent calling

For agents

See how Genesys Cloud CX simplifies conversations across channels—giving your agents all the information they need in a tool they’ll love using.


For supervisors

Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business.

Professional services

For administrators

Explore how easy DIY admin tools put you in control of your Genesys Cloud CX application. Configure settings, build flows, provision new hires, and more.

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Explore for yourself

This tour is built to be hands-on! It only takes a few clicks to experience more of the Genesys Cloud CX application. Use the purple tour points to uncover more features, and be sure to use the navigation bar at the bottom to browse the supervisor and administrator functionalities.

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Genesys ChatLive Assistance