Experience a call centre your agents will love
Explore the interface, features and functionality of Genesys Cloud. In this self-guided tour, you get to experience the call centre software through the eyes of your agents, supervisors and management.
To ensure the best experience, the Genesys Cloud tour is only available on desktop with your browser set to full width.
Take the Genesys Cloud tour
For agents
See how Genesys Cloud simplifies conversations across channels—giving your agents all the information they need in a tool they’ll love using.
For supervisors
Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business.
For administrators
Explore how easy DIY admin tools put you in control of your Genesys Cloud application. Configure settings, build flows, provision new hires, and more.
Explore for yourself
This tour is built to be hands-on! It only takes a few clicks to experience more of the Genesys Cloud application. Use the purple tour points to uncover more features, and be sure to use the navigation bar at the bottom to browse the supervisor and administrator functionalities.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
