Unify CRM and CCaaS to improve agent efficiency and CX
Power deeply connected, end-to-end experiences with a cloud contact centre and workforce engagement management suite built directly into your CRM.
Power deeply connected, end-to-end experiences with a cloud contact centre and workforce engagement management suite built directly into your CRM.
See the integrated CRM and CCaaS solution first-hand with a personalised demo
Unify your customer data and simplify your tech stack into a single workspace with an integrated CRM and CCaaS solution.
Empower your team with industry-leading contact centre software
Bring together customer data, agents and bots in a single AI-powered solution
Increase agent efficiency by managing all digital and voice interactions in a single window.
Design AI-powered, end-to-end experiences fusing customer data, bots and interactions across channels and platforms.
Empower your team with an all-in-one, interactive view of their schedule, performance metrics, gamification scoreboards and more.
The jointly released solution CX Cloud from Genesys and Salesforce enables organisations to equip agents with a single, unified workspace and design end-to-end customer experiences that blend data, AI and channels from both platforms.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
