Genesys Call Management Software

Connect customers to the right agent, every time

Move beyond call centre queues to a data-driven approach for great customer experiences.

Experience the most powerful all-in-one cloud contact centre

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Thank you for your request.
You are now demo-bound!

Genesys call centre omnichannel routing efficiently matches each customer in the moment of need to the right resource at the right time — in one platform.

More value, more productivity with omnichannel routing

Deliver optimal customer experience when you overcome the operational inefficiencies and challenges of queue-based routing.

Dynamic and prioritised value

Deliver agility to personalise service and optimise your resources with omnichannel routing.

Align channels, locations and departments

Overcome fragmented, siloed customer experiences caused by queue-based routing.

Comprehensive reporting

Disjointed channel reporting from queue-based routing creates a disconnected customer journey.

Four benefits to managing all customer interactions in one place

Call routing for all inbound and outbound contacts from a single platform that’s easy to set up and modify.

1

Fewer IT headaches

With a single IVR and routing engine that shares collected customer data, you get better routing, handling and reporting—all in one platform.

Request a demo

2

Build call flows easily

Create menus of predefined or custom actions, including greetings, transfers, prompts, digit collection, data dips, sub-menus and more, with a drag-and-drop graphical user interface.

Request a demo

3

Update settings quickly

The Genesys Cloud platform distributes calls based on your routing rules. Easily change these settings at any time.

Request a demo

4

Utilise your best agents

Route calls to agents most suited for solving specific problems and increase your customer satisfaction—not your hold time.

Request a demo

Trusted by leading brands for 70 billion successful customer connections

Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.

— Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management

Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.

— Dar Andrews, Director of Service Delivery & Engineering, PayPal, PayPal

In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.

— Ian Roberts, Operations Leader, Quicken Customer Care

Start connecting your customers to the right agent — every time!

Take your call centre routing to the next level using Genesys omnichannel software. We’re happy to help your business.

Request my demo Contact us