Great customer service begins with easy-to-use solutions. Use one platform to manage customer engagement across channels, teams, regions and languages.
Leverage artificial intelligence (AI) with Genesys CloudTM and Amazon Web Services (AWS) Contact Centre Intelligence. Native integrations include Amazon Lex, Amazon Polly and more.
Rapidly implement the solutions you need, whether from a third party, partner, your company or native to Genesys Cloud. And scale at a moment’s notice.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
