Genesys Cloud

All-in-one cloud contact centre solution

Connect phone, email, chat and social through one easy-to-use tool

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Everything in one place

Empower your agents with a 360-degree view of the customer.

Lightning-fast deployment

Deploy in minutes while meeting compliance requirements.

Proven availability

Configured with redundancy for ultimate reliability.

Genesys Cloud makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Outbound Campaigns (Dialer)

Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimisation

Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

WebRTC Softphone

Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Dashboard and Reports

With a single dashboard, access information on current state, as well as historical metrics across all media types.

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Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

What our customers are saying

More than 1,400 companies in over 100 countries trust Genesys Cloud to orchestrate seamless omnichannel customer journeys and build lasting relationships.

“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”

Teri Pedersen, VP – HR, Payroll, Contact Centre
Back in Black, Inc.

“The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call centre operations and improves efficiencies and productivity.”

Chris Brooks, Director, Call Centre & HR Operations
Shag CLF

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It’s time to see for yourself what makes Genesys Cloud the leading cloud contact centre solution

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.