My Support

The Customer Care My Support portal allows you to open and manage support cases, download software upgrades, access the Knowledge Base, and watch Tech Tutorials.

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Support Guide for On-Premises Licenses ›

Engage with Customer Care to get answers and support for on-premises solutions.

Support Guide for
Cloud Subscriptions

Download this comprehensive support guide for our Cloud customers.

Training Videos ›

Watch our short Customer Care demos and learn how to download software upgrades, open/manage support cases, and more.

Genesys Care Tools ›

Take advantage of our tools for easier management of your Genesys environment and quicker issue resolution.

Search Product Docs ›

Beginning Monday, June 15, 2015, Genesys Customers and Partners must sign into My Support in order to access content on the Technical Documentation site 

Please read Product Documentation below for more changes coming soon.

Support Spotlight

Product Documentation

In a few weeks, Customer Care support processes, guides, videos, and apps/tools will also be available only after login.

To learn about My Support login access, please visit here.