My Support

The Customer Care My Support portal allows you to open and manage support cases, download software upgrades, access the Knowledge Base, and watch Tech Tutorials.

Login to My Support

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Support Guide for On-Premises Licenses ›

Engage with Customer Care to get answers and support for on-premises solutions.

Support Guide for
Cloud Subscriptions

Download this comprehensive support guide for our Cloud customers.

Training Videos ›

Watch our short Customer Care demos and learn how to download software upgrades, open/manage support cases, and more.

Genesys Care Tools ›

Take advantage of our tools for easier management of your Genesys environment and quicker issue resolution.

Important Notice

In September, all Customer Care content will be available only after My Support login. This includes:

  • Support Processes
  • Support Guides
  • My Support Training Videos
  • Genesys Care Apps & Tools
  • Customer Care Announcements
  • Tech Tutorial Info and Registration

Select the following for info on:
My Support login access levels
Request an Account 

Support Spotlight

Product Documentation

Genesys Customers and Partners must sign into My Support, the Partner Portal or Genesys Cloud to access our Genesys Technical Documentation site.