My Support

The Customer Care My Support portal allows you to open and manage support cases, download software upgrades, access the Knowledge Base, and watch Tech Tutorials.

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Support Guide for On-Premises Licenses ›

Engage with Customer Care to get answers and support for on-premises solutions.

Support Guide for
Cloud Subscriptions

Download this comprehensive support guide for our Cloud customers.

Training Videos ›

Watch our short Customer Care demos and learn how to download software upgrades, open/manage support cases, and more.

Genesys Care Tools ›

Take advantage of our tools for easier management of your Genesys environment and quicker issue resolution.

Search Product Docs ›

Search our online product documentation library for content that can help you make the most of your Genesys offerings, including deployment, usage, and administration guides.