Evaluate potential improvements
Evaluate your queues to find where predictive routing can make the biggest impact based on the KPIs that matter most to your business.
View a benefit assessment
See queue-level insights and the factors used to assess each KPI. Get a clearer picture of where improvements are possible and why.
Run comparison testing
Use A/B testing to measure how predictive routing performs next to your current approach based on your selected KPI.
See the business impact
Review the outcome of your A/B test and see how predictive routing improved performance.
Get a daily performance breakdown
View day-by-day performance results to spot trends and changes over time. Export the data to share insights and results with your team.
Understand AI decisions
Gain full transparency into the data and factors influencing AI-powered routing decisions with explainability reports built to foster trust and promote responsible AI use.
Deliver the best outcomes for your customers and your business
From better customer experiences to stronger KPIs, Genesys Cloud Predictive Routing delivers outcomes that matter. Ready to level up your routing? Take the next step and request your personalized demo.
Connect customers to the right agents
Matching customers to the right agent based on individual needs is challenging, even for the most advanced contact center. Genesys Cloud Predictive Routing uses AI to identify which queues have the highest potential for KPI improvement and enables A/B testing to compare routing strategies. See what works best, then scale for greater impact.