Connect customers to the right agents
Connecting customers to the right agent based on their individual needs is incredibly challenging – even for the most sophisticated contact center. Powered by artificial intelligence (AI), Genesys Predictive Routing allows you to test which queue is most suited for optimization based on your specific KPIs. Once you run your test, you'll see which queue provides the best business outcome.
Evaluate potential improvements
You can start an evaluation of your queue traffic to determine where predictive routing can improve your KPIs.
View a benefit assessment
View queue-by-queue results and get recommendations on next steps.
Run comparison testing
Run a comparison test to trial Genesys Predictive Routing with your existing routing strategy.
See summarized business benefits
See what benefits predictive routing provided compared to current routing methods.
Get a breakdown of test results
View a detailed daily breakdown of results. Then export and share them with your team.
Deliver the best outcomes for your customers and your business
Start your 30-day free trial and learn how Genesys Predictive Routing helps you decrease average handle time, increase Net Promoter Score and drive new revenue.