Designed with contact center agents and leaders in mind, BeyondCX provides eLearning for different roles and skill levels within your contact center. Agents will develop the confidence needed to maximize their productivity and minimize call escalations. Leaders will learn how to motivate their team by cultivating behaviors that deepen the customer experience.

BeyondCX is not a check-the-box training program. It’s comprised of multiple box sets of content, with each one focused on developing a specific set of qualities for creating amazing customer experiences. As users complete a box set and verify their knowledge, they’re awarded badges. They complete additional box sets to earn more badges.

With a focus on continuous learning and knowledge application, BeyondCX provides a structured and programmatic approach to learning through short, immersive episodes. Each box set is made up of several episodes that explore real-world scenarios and equip contact center agents and leaders with the skills they need to navigate daily challenges.

Contact center agents are busy. BeyondCX is designed with that in mind. Training is delivered in a variety of formats to keep users engaged while they learn. Through interactive motion graphics, audio scripts and video tutorials, agents will benefit from the short, immersive learning experience.

Knowledge checks are provided throughout each episode to reinforce the content and provide best practices for applying this newfound knowledge. The key to BeyondCX isn’t just the training; it’s also the collaborative exercises and conversations for each episode that allow contact center agents and leaders to build trust with one another — ultimately creating a high-performing contact center.