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Take the 10-question quiz and learn more about Genesys.
5,000–6,000
6,000–7,000
9,000–10,000
Genesys was founded in October 1990 by two people. The company’s original seed funding was $150,000 in loans from the founders’ families.
Close, we exceeded 6000 employees by welcoming over 950 new faces to Genesys in 2021.
Spot on. With our expansion plans and recent acquisitions of Pointillist®, Exceed.ai and Bold360®, we’re on the way to surpassing 7,000 full time employees by the end of the year.
Not yet, but you can help us get there. We currently have over 6,000 employees worldwide and we’re planning to hire 2,000 employees by the start of 2023.
5,000
11,000
15,000
Over half of Fortune 100 companies are Genesys customers, including over 60% of the world’s most valuable brands.
No, that’s too low. We have 11,000 customers across 100 countries.
Exactly! We provide solutions for small, mid-sized and enterprise businesses in retail, government, financial services, healthcare and other industries. Some of our customers include Xerox, Coca-Cola, and PayPal.
While we’re heading toward 15,000, we currently have 11,000 customers.
900 Million
25 Billion
70 Billion
We have the most comprehensive product portfolio in the industry: Genesys Cloud™, Genesys™ and Genesys DX™.
It’s actually much higher. We orchestrate 70 billion experiences through the power of our cloud, digital and AI technologies.
Correct! We orchestrate 70 billion experiences through the power of our cloud, digital and AI technologies.
Nascar
MotoGP
Formula E
At Genesys, we love racing and motorsports because we move customers to the cloud faster than the competition.
While we can’t ever rule it out, we’re currently not sponsoring NASCAR.
We’re not currently sponsoring a team or rider in MotoGP.
Yes. Genesys is an official sponsor of the Avalanche Andretti Formula E team. Formula E is a single-seater motorsport championship for electric cars.
Google Cloud
Microsoft
Amazon Web Services
All of the Above
Genesys has customers in over 100 countries, across six continents. To provide the best experience possible, we’ve partnered with other leading technology companies.
Google Cloud is one of our largest strategic partners. We’re currently working to offer Genesys on the Google Cloud Platform, as well as partnering so Genesys customers can leverage technology like Google CCAI.
Microsoft is one of our largest strategic partners. We currently offer Genesys on Microsoft Azure and integrate Microsoft products like Microsoft Teams. Fun fact: Microsoft is also a Genesys customer.
AWS is one of our largest strategic partners. Both Genesys Cloud and Genesys run on AWS. We also integrate with several Amazon products like Amazon Lex.
Correct. In addition to these strategic alliance partners, we also partner with Zoom, Adobe, Salesforce and Qualtrics.
$825 million
$1.4 billion
$1.9 billion
Genesys has been growing rapidly over the last few years; we recently raised $580 million in equity funding and reached a business valuation of $21 billion.
This was the revenue from our Genesys Cloud and Genesys products. However, we made $1.9 billion in total revenue.
This was our total revenue for fiscal year 2018. Since then, we’ve continued to invest in our people and our numbers are on track to exceed $2 billion.
Great choice. We’ve have seen year-over-year growth above 9% and our cloud and multicloud revenue is up 60% year-over-year. And we displace legacy vendors like Avaya and Cisco more than three times per day (on average).
99.999% uptime
98.99% uptime
100% uptime
When Genesys architects and develops our products, we want to ensure our customers can count on us every time they log on.
Nailed it. We publish our stats on our Genesys Cloud platform and the ten AWS regions.
Words like “resiliency,” “security,” “scalability,” and “automation” are at the heart of every line of code we write. Our uptime is 99.999%.
That’s the aim, but unfortunately, we’re not perfect (yet). Our uptime is 99.999%.
1,500
260
850
We’re innovators in the contact center industry and we’re redefining it into something we call Experience as a Service℠. Each year, we file numerous new patent requests.
Nice. Yes, at Genesys we currently have over 1,500 total patents, including some that are pending.
This is the number of new features we added to Genesys Cloud in 2021. We have over 1,500 confirmed and pending patents.
Thankfully, we’ve submitted more. Genesys has over 850 confirmed patents, but we have over 1,500 when you include the pending ones.
Genesys Women in Tech (GWIT)
Genesys Latinx in Tech (GLiT)
Genesys LGBTQIA (G+)
Genesys Black Employees and Allies Membership (GBEAM)
At Genesys, we promote a culture of empathy — where every voice is heard, valued, remembered and understood. As part of our Diversity, Equity and Inclusion team, we have five employee resource groups.
Correct! GWIT is our longest-serving employee resource group with over 700 members worldwide.
Nope. GWIT is our longest serving group and GLiT is our newest group.
Nope. GWIT is our longest serving group. G+ was started in 2020.
Nope. GWIT is our longest serving group. GBEAM was started in 2020.
I was bored
I’m interested in working here
I’m interested in using Genesys at my company
You’re almost there. We have one final question for you.
We get it. But there’s never a boring day here at Genesys.
Great. We’re interested in you, too.
Awesome. Let’s see how we can help.