REVOLUTIONIZE ENGAGEMENT WITH DIGITAL CUSTOMER SERVICE

Make every customer interaction incredibly personal

Engage smarter

Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.

Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering.

Engage smarter

Make digital more personal

Expand the conversation

Meet your customers where they want to engage. Bring the conversation to new digital channels, including live chat, chatbots, messaging and your mobile app — all in over 40 languages.

Engage without friction

Chatbots with natural language processing are ready 24/7 to handle routine queries. When changes are complex, your support team picks up right where the bot left off. No more long holds or time wasted looking for answers.

Work smarter, not harder

Let your customers tell you how to improve your journey without even asking them. With Genesys DX, you get a voices dashboard that continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.

Radically better digital experiences start here

Revolutionize your customer experience

Customer experience can make or break your business. Deliver better results across every customer engagement.

Streamline customer service

Contacting support shouldn’t be painful for customers. Increase efficiencies and reduce costs with AI and human harmony.

Increase customer conversion

Website buyers need help choosing products and services. Remove barriers to conversion in real time.

Empower customer-facing employees

Your service team needs quick access to knowledge. Arm them with information they trust.

Modernize HR and scale employee support

Searching internal systems and submitting tickets wastes time. Work smarter with automated internal support.

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87%
self service score
Fannie mae
90%
of questions handled through self-service
Hp vodafone
25%
reduction in contact-us escalations

See the future of digital engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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