Your Future Accelerated

Join us as we journey through the evolving landscape of AI and its profound impact on the customer and employee experience. We’ll explore AI-powered strategies designed to bridge the gap between expectation and reality, discovering how businesses can fast-track growth while treading carefully in this evolving landscape. Gain insights and tips to navigate this transformative journey, ensuring alignment with consumer demands and market dynamics. And explore how AI can uncover new opportunities, enhance customer experiences and drive operational excellence.

Discover firsthand the innovative strategies and success stories shaping the future of CX & EX in UK & Ireland. From leveraging emerging technologies to fostering a culture of excellence, join us as we explore the tangible pathways and triumphs driving accelerated growth in today’s UK & Ireland business landscape.

Immerse yourself in an interactive and engaging demo showcasing the latest capabilities in AI-powered experience orchestration. Dive into real-life examples that bring this vision to life, demonstrating how AI transforms customer interactions and drives business success.

How AI is changing the relationships organisations build with their customers and employees and why Genesys Cloud is the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel. Guides users through the latest in Genesys Cloud innovation, showcasing the Genesys Co-Pilot suite, highlighting how Journey Management is changing the way customer experience is managed, spotlighting deeper customer sentiment analysis insights now available from the recent acquisition of Radarr by Genesys, demonstrating new levels of Workforce Engagement Management using AI and how organisations bring the back office and front office together using Work Automation.

Hear directly from Genesys strategic partners to discover how the Genesys ecosystem will be a force multiplier for your success. Gain valuable insights on how to chart the next step in your experience transformation journey to deepen customer loyalty and employee engagement.

Genesys customers will showcase how AI-powered Experience Orchestration has transformed businesses of all sizes. Hear directly from customer on how to get the most from your cloud transformation and scale business impact with the latest AI technology.

Each Breakout lead has just one minute to convince you why it’s a must-attend. Get ready for rapid-fire pitches packed with passion, innovation, and compelling reasons to join the action. Don’t miss your chance to be persuaded by the best.

Dive into our breakout tracks for a dynamic experience designed to educate, inspire, and provoke thought. Join interactive sessions tailored to explore cutting-edge strategies, innovative products, and thought-provoking insights. Whether you’re seeking practical solutions, creative inspiration, or visionary ideas, our breakout tracks offer something for everyone. Get ready to engage, learn, and leave empowered to drive positive change in your organisation.

Public Sector session hosted by GovNews

Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.

Think big. Act bigger. In today’s world, ideas are only as good as how they get implemented. With AI-powered experience orchestration, you can go beyond traditional Contact Center as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact center thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it’s like to work with Copilot.

Learn how to leverage Genesys to deliver the experience orchestration journeys your organisation needs; we have the required business and technical use cases to help you become a customer experience leader in your space. Explore how to develop highly skilled and motivated employees to help deliver these experiences, incorporating the latest best practices across AI, digital and workforce engagement management. This session is designed to offer advice on how to build a phased plan and turn it into a successfully executed project.

Hear about where the future of workforce engagement managment practices and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding, solutions and best practices an employee-centric operating model for your customer experience.

• Breakout 1 – GovNews – Public Sector: AI Powered Citizen Experiences
• Breakout 2 – Social Sync AI: Pioneering Seamless Customer Engagements
• Breakout 3 – Automation and Ai, Co-Pilot – AI- Powered Virtual Agents
• Breakout 4 – Accelerating your Cloud Journey with Genesys: Concept to Reality and Beyond
• Breakout 5 – AI-Powered Employee and Workforce Experience. Make my business better

Inspiring session by Racing Driver, Nicolas Hamilton, who will share his motivational story overcoming adversity as well the lessons in teamwork.

Explore how Refuge is leading the charge in supporting vulnerable customers through a lens of neurodiversity. Join us for an insightful presentation as we delve into innovative strategies and inclusive practices tailored to meet the unique needs of neurodiverse individuals. Discover how Refuge is fostering a culture of understanding, empathy, and empowerment to ensure every customer receives the support they deserve. Don’t miss this opportunity to gain valuable insights and inspiration from our pioneering work in this important area.

Join us as we recognise and celebrate this year’s National Contact Centre and Customer Innovation Awards, highlighting transformation, excellence, innovation, and impact across the industry.

Thank you joining Xperience UKI. Your take aways.

Join us for networking drinks and meet our partners to learn more.