In the news

Q2 - 2024

MarTech | 04/26/2024

Enterprise Customer Experience Management Platforms: A Marketer’s Guide
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cmm360 | 04/24/2024

Swisscom is pushing sustainability and innovation with Genesys Cloud CX
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CX Focus Magazine | 04/22/2024

Australian businesses are betting on AI in the face of customer churn
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TechTarget | 04/18/2024

Will AI replace customer service reps?
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Dynamic Business | 04/17/2024

Let’s Talk: How to future-proof your business in 2024
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IT Masters Mag | 04/16/2024

Mauricio García-Cepeda, VP and general director for Mexico of Genesys: “The country is eager to consume cloud”
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Relation Client Mag | 04/12/2024

With AI, customer experience faces a new technological dilemma
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Dynamic Business | 04/10/2024

Let’s Talk: How businesses are putting Generative AI to work
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Technology Decisions | 04/10/2024

Making sure your conversational AI measures up
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TechCentral.ie | 04/03/2024

Insight, Genesys take AI research into third phase
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The Medical Republic | 04/03/2024

Genesys patient cloud platform integrates with Epic
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CX Today | 04/01/2024

The Top Contact Center Vendors to Consider in 2024
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CX Today | 04/01/2024

The Top Conversational Intelligence Vendors for 2024
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Q1 - 2024

Channel Futures | 03/26/2024

The Future of Collaboration Technology Requires Data Governance
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CX Today | 03/22/2024

Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
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Líder Empresarial Magazine | 03/22/2024

How to improve the customer experience with Artificial Intelligence?
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CX Network | 03/22/2024

Harnessing advanced chat, custom GPTs and ethical AI for CX
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No Jitter | 03/21/2024

There’s a Revolution Coming for the Modern CX Stack
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IT Daily | 03/20/2024

Genesys and Epic partner for holistic patient experience
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CX Today | 03/20/2024

CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
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Customer Service Manager Magazine | 03/19/2024

Supporting All Talent to Thrive This Neurodiversity Week
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TechFinitive | 03/14/2024

Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
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DPL News | 03/13/2024

Genesys will deploy its Cloud platform in the AWS region in Mexico in 2025
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CIO | 03/13/2024

Genesys appoints new General Director in Mexico
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HR Leader | 03/13/2024

Why a ‘people-centric’ approach could be what your business needs to thrive
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The Economic Times | 03/12/2024

Here’s how Genesys is leading the way in transforming customer experience
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The Gloss | 03/08/2024

These Are The Best Workplaces for Women in 2024
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Dime | 03/05/2024

How will contact center operations change when generative AI is introduced?
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TechTarget | 02/29/2024

7 tech jobs IT pros can use to help the environment
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NODE | 02/27/2024

Avoiding AI Over-complexities in 2024
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CX Today | 02/21/2024

Customer Journey Orchestration: Features, Examples, & Predictions
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Forbes | 02/20/2024

The Top 4 Trends That HR Leaders Should Embrace In 2024
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Retail Touchpoints | 02/16/2024

How Retailers Can Use AI to Improve Customer Experience and Build Trust
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Saudi Gazette | 02/15/2024

Genesys CEO outlines growth strategies and tech trends driving expansion in Saudi Arabia
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No Jitter | 02/09/2024

AI and CX Lead the Way for Best of Enterprise Connect
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CX Today | 02/09/2024

The Best Customer Experience Analytics Tools for 2024
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Yahoo Finance | 02/08/2024

Enterprise Connect 2024 Announces Finalists for Best of Enterprise Connect Industry Awards
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Speech Technology Mag | 02/07/2024

2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results
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Dynamic Business | 02/06/2024

Unveiling our top customer feedback tools for SMEs
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AIThority | 01/25/2024

In 2024 AI Is Not Our Deus Ex Machina
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Information Week | 01/24/2024

What I Learned as CEO for a Day at a Global Tech Company
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Forbes | 01/24/2024

Making Marketing Better: How Values Are Disrupting Demographics
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TechTarget | 01/23/2024

10 business sustainability trends for 2024
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Fortune | 01/23/2024

Keith Rabois on Miami, ‘pirate’ founders, and Stanford’s irrelevance to Silicon Valley
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CX Today | 01/22/2024

Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
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Forbes | 01/10/2024

Cultivating A Unique Brand Identity: How Independent Retailers Can Stand Out In A Crowded Market
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No Jitter | 01/08/2024

What’s Coming in 2024: Voice for CX is Dying. Long Live Digital Engagement.
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Inside Big Data | 01/03/2024

Big Data Industry Predictions for 2024
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AIThority | 01/03/2024

Experts Discuss HR & Future Of Work Predictions For 2024
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Q4 - 2023

WorkLife | 12/30/2023

‘May have had ugly, historical origins’: 10 words DE&I experts want ditched
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Future of Work | 12/29/2023

Genesys Cloud Platform Authorized for StateRAMP Cybersecurity
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The Customer | 12/28/2023

Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences
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No Jitter | 12/28/2023

The Year That Was In: Customer Experience and Contact Center
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CX Scoop | 12/22/2023

Genesys Secures StateRAMP Authorization to Advance Government Services
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Private Banker International | 12/21/2023

Private banking and AI in 2024: best of friends?
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Forbes | 12/18/2023

15 Customer Experience Predictions For 2024
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The Culture of Leadership podcast | 12/18/2023

Corporate Activism, Social Responsibility, and Inclusivity in the Corporate Sector
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Forbes | 12/15/2023

The Hottest Workplace Trend Heading Into 2024: The Robots Are Invading
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CX Today | 12/14/2023

Genesys Celebrates Several New CCaaS Milestones
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Information Age | 12/13/2023

How insurtech is using artificial intelligence
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The Customer | 12/08/2023

5 CX Horizon Trends to Harness Today
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Forbes | 12/04/2023

Return-To-Work Policies Must Consider Employees’ Needs
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My Customer | 12/01/2023

Look beyond the horizon to gain a competitive CX advantage
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CSO Futures | 11/27/2023

Genesys CSO Bridgette McAdoo on transparency and building trust between NGOs and companies
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Forbes Japan | 11/26/2023

CX is merging with AI and accelerating its evolution. The key to success is “EX”
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CX Today | 11/24/2023

eir ‘transforming’ Customer Experience with Genesys
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Finance Derivative | 11/23/2023

Q&A: Enhancing the employee experience in the banking sector
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CX Today | 11/22/2023

Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
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Channel Futures | 11/22/2023

10 New Channel Offerings: Cisco, Genesys, Aruba, More
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Channel Futures | 11/15/2023

Generative AI Can Help Deliver Exceptional CX
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Cloud Computing Insider | 11/15/2023

“CX Cloud from Genesys and Salesforce” is launching
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Fortune | 11/10/2023

CEOs defend corporate ‘purpose’ amid ESG backlash: ‘We can’t let purpose get rebranded into woke capitalism.’
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No Jitter | 11/07/2023

Generative AI: The Topic of Conversation in UCaaS and CCaaS
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Fortune | 11/06/2023

Execs are rethinking how to weigh in on social issues in the face of economic headwinds
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CX Network | 11/06/2023

5 times APAC travel brands used tech to improve CX
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Digitalisation World | 11/06/2023

NTT DATA UK&I collaborates with Genesys to transform customer experiences for eir Ireland
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Forbes | 11/03/2023

4 Tips For Seamlessly Integrating AI Partnerships Into Your Human-First Workflow
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Digitalisation World | 11/01/2023

How data and large language models are revolutionising business interactions
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CX Today | 10/31/2023

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
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Edge | 10/27/2023

New cloud on the block
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Channel Futures | 10/26/2023

For IT Purchasers, Defining AI Is the Start of a Journey
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CX Today | 10/23/2023

The Genesys-AWS Partnership Is Starting to Heat Up
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VentureBeat | 10/19/2023

5 Ways to Rein in Data Center Consumption in 2024
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Contact Center Pipeline | 10/18/2023

Flying Through the Turbulence
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Security Middle East | 10/12/2023

Genesys announces first Middle East Genesys Cloud region in the United Arab Emirates
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CX Today | 10/11/2023

Kore.ai Releases a Conversational IVR for the Genesys Cloud Platform
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Fast Company | 10/08/2023

Embracing some negative character traits can help you succeed at work. Here’s how
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No Jitter | 10/05/2023

What You Should Know About AI and Knowledge Management in the Contact Center
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Fast Company | 10/03/2023

5 elements to maintaining consumer trust in today’s experience economy
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Destination CRM | 10/02/2023

AI Undergoes a Contact Center Expansion
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CX Today | 10/02/2023

20 Use Cases for Generative AI In Customer Service
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Q3 - 2023

Forbes | 09/29/2023

A Look At How Genesys And Lighthouse Works Joined Forces To ‘Level The Playing Field’ For Every Blind Person
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The Economist | 09/28/2023

Customer service is getting worse—and so are customers
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Future of Work News | 09/27/2023

New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce
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Digital Bulletin | 09/19/2023

Building the workplace of tomorrow
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TMC Customer | 09/14/2023

CUSTOMER Magazine Announces Recipients of the 2023 Customer Experience Innovation Awards
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CX Today | 09/13/2023

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
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Fortune | 09/12/2023

One of Elon Musk’s favorite video games taught him the ‘life lesson’ that ‘empathy is not an asset.’ It’s the opposite of what most CEOs preach
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CardRates.com | 09/07/2023

Genesys Offers Cloud-Based Solutions and AI Tools To Help Banks Improve Customer Experience
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CX Today | 09/06/2023

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
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Forbes | 09/05/2023

The Evolution And Future Of The HR Leader
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Forbes | 09/04/2023

National Domestic Violence Hotline Turns To Technology Collaboration To Modernize
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CX Today | 08/31/2023

The Genesys Cloud Platform Surpasses One Million Users
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Destination CRM | 08/31/2023

The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
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CXO Today | 08/28/2023

Empowering Customer Experiences: Unleashing Generative AI for Personalized Engagement and Empathy
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CXM Magazine | 08/27/2023

Bridging the empathy gap with customer experience automation
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industrie-mag | 08/26/2023

Schneider Electric relies on Genesys to transform its customer experience
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No Jitter | 08/22/2023

Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
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Digital Business | 08/21/2023

Employee Experience: New standards in measuring user experiences
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Journal Du Net | 08/18/2023

The customer experience must enter a new era
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TechTarget | 08/17/2023

Genesys offers workforce management tool to measure EX
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Dynamic Business | 08/17/2023

3 essential truths to a responsible generative AI strategy
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CX Today | 08/15/2023

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
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CBS News | 08/10/2023

When he went blind, he worried he couldn’t be there for his daughter. Now, they work together.
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CX Today | 08/09/2023

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
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Relation Client Mag | 08/07/2023

6 innovations around generative AI that punctuated the first half of 2023
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VentureBeat | 08/05/2023

Protecting data in the era of generative AI
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CX Today | 08/03/2023

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
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CX Today | 07/26/2023

Is This the Beginning of the End for NPS?
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Digitalisation World | 07/25/2023

Harnessing the power of experience orchestration
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No Jitter | 07/24/2023

Experience Index: A New Way to Measure CX Journeys
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Contact Center Pipeline | 07/20/2023

The Need to Make the Best Customer Connections
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The Futurum Group | 07/20/2023

GSG Elevates EX and CX With the Use of Workforce Engagement Management
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Speech Technology Magazine | 07/14/2023

Speech Analytics Can Help Steer Chatbot Interactions
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TechTarget | 07/10/2023

Genesys Cloud gets FedRAMP certified for government use
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Climate Champions podcast | 07/10/2023

Bridgette McAdoo, VP & Chief Sustainability Officer, Genesys – Episode 142
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CX Today | 07/07/2023

Genesys Cloud Bags FedRAMP Authorisation
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Contact Center Pipeline | 07/06/2023

The Need to Make the Best Customer Connections
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CX Today | 07/05/2023

Insurance Firms Are Changing, and Genesys Is Thinking Ahead
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Women We Admire | 07/03/2023

The Top 50 Women Leaders of Washington for 2023
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Q2 - 2023

Call Centre Helper | 06/30/2023

Genesys Recognized as No. 1 Worldwide Growth Leader
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Computer News Middle East | 06/28/2023

Orchestrate the future
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Relation Client Mag | 06/26/2023

“We have sought to globalize our approach”
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CX Today | 06/23/2023

The G2 Enterprise Grid Report for Contact Center, Summer 2023: A Rundown
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My Customer | 06/21/2023

Rethink the CX tech stack to drive customer-led growth
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Fast Company | 06/20/2023

When consumers raise the bar: Meeting high customer expectations in a tight economy
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CX Today | 06/20/2023

Genesys Unveils Its Experience Index, a New Approach to Measuring Customer Experiences
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Digitalisation World | 06/19/2023

Genesys unveils expanded relationship with AWS and new Genesys Cloud innovations
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Harvard Business Review | 06/16/2023

What Smart Companies Know About Integrating AI
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Digital Bulletin | 06/15/2023

Unlocking the power of experience orchestration
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My Customer Magazine | 06/14/2023

Orchestrating exceptional CX
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CX Today | 06/13/2023

CX in the Public Sector Case Study: Genesys and Northern Beaches Council
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Customer | 06/09/2023

Genesys Utilizes Generative AI to Create New Value for Customers
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Dash Network | 06/07/2023

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
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CIO | 06/02/2023

Sodexo BRS transforms its customer service around a common base
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CX Today | 05/31/2023

86% of Consumers Say a Company Is Only as Good as Its Service
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CMS Wire | 05/25/2023

AI-Enhanced Contact Center Platforms for World-Class Customer Service
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The Customer | 05/25/2023

Provide the Personalization Customers Actually Want
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Intelligent CIO | 05/22/2023

Genesys: How to eliminate bad customer experiences and build customer loyalty
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No Jitter | 05/19/2023

Genesys Expands into the EX space
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Channel Futures | 05/17/2023

Genesys’ New AI-Powered Employee Experience Solution
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Fast Company | 05/16/2023

19 digital marketing solutions to boost brand content and loyalty
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UC Today | 05/15/2023

Genesys Launches Employee Experience Platform
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No Jitter | 05/12/2023

Automating the Right Knowledge to Deliver Great Customer Experiences 
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CX Today | 05/03/2023

Who Leads the Workforce Engagement Management Space? QKS Reveals Its Findings
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CX Today | 04/24/2023

Top Trends In Workforce Optimization – CX Today Roundtable
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it-daily | 04/22/2023

Commentary on the open letter on AI
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AiThority | 04/21/2023

AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
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CXM Magazine | 04/21/2023

Put personalisation at the heart of digital transformation
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Dash Network | 04/19/2023

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation
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Sky News | 04/18/2023

Unemployment rate grows, the rise of AI and the future of digital currencies
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Wall Street Journal | 04/14/2023

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’
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Forbes | 04/12/2023

How Focusing On Managers And Onboarding Can Improve Employee Retention
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CX Scoop | 04/05/2023

Lack of Personalization and Poor Experiences Crush Customer Loyalty, Report Reveals
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Marktforschung.de | 04/04/2023

“We live in an experience economy”
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TechTarget | 04/04/2023

AI takes center stage in the future of contact centers
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La Revue Du Digital | 04/03/2023

Call centers transformed at Sodexo for Benefits and Rewards Services
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Q1 - 2023

Fortune | 03/29/2023

CEOs are facing uncertainty head-on
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CX Today | 03/28/2023

Genesys Launches ‘Industry First’ Free CCaaS Trial
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Channel Futures | 03/28/2023

Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
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Voi.id | 03/28/2023

Genesys Launches CX’s Genesys Cloud Satellite In Jakarta, Hong Kong, And Paris
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Le Mag IT | 03/27/2023

In search of low-cost, open, and energy-efficient generative AI
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CX Scoop | 03/23/2023

Genesys and Acqueon Join Forces to Help Businesses Drive Revenue and Compliance
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Forbes | 03/17/2023

12 Tips To Help Employers Offer The Best Salaries And Employee Benefits Packages
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CXM Magazine | 03/10/2023

The importance of mentorship at every stage of CX career development
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Voi.id | 03/07/2023

Adoption Of Cloud Technology From Genesys, Blibli Presents A Personalized Shopping Experience
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No Jitter | 03/06/2023

Orchestrate Customer Experience: Genesys is the Conductor
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Fast Company | 03/03/2023

The resolution revolution: Personal growth resolutions for every type of leader
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AV Magazine | 03/01/2023

Five ways AI can aid human connection and collaboration
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Forbes | 02/15/2023

Throw Out The Taboo: How To Have Honest, Transparent Salary Discussions
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CX Today | 02/13/2023

CX Travel Case Study: Genesys and SITA
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No Jitter | 02/10/2023

Contact Centers, AI, Security Highlight Best of Enterprise Connect Finalists
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Climate Confident | 02/01/2023

From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys
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Varindia | 01/30/2023

Women continue to scale new heights in tech leadership roles
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Fast Company | 01/23/2023

15 ways smaller brands can infuse philanthropy with their mission
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Times of India | 01/18/2023

Contact centre trends for 2023 to reduce costs and deliver personalised experience
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MSN | 01/12/2023

Ferrari welcome new team partner on board…and say farewell to another
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Fast Company | 01/11/2023

Investing in financial CX: The ROI of first-class customer experience in banking
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Q4 - 2022

CX Today | 12/23/2022

Most Innovative CX Vendors to Watch in 2023
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PR Week | 12/22/2022

Genesys names CMO
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Forbes | 12/14/2022

7 Customer-Experience-Related Predictions For 2023
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IDG Connect | 12/13/2022

C-suite career advice: Eva Majercsik, Genesys
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Medium | 12/07/2022

Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability
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Fast Company | 12/01/2022

Your customer experience model has a problem—your employee experience is the solution
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Wealth Professional | 11/22/2022

Customers want FIs to provide a more holistic experience
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CXM Today | 11/14/2022

Genesys Reveals Investment In CX Strategies Needed From Banks
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Diginomica | 11/03/2022

Virgin Atlantic reaches new heights with Genesys customer experience tech
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Inc. | 11/01/2022

Genesys named to Inc.’s Power Partner Awards
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Diginomica | 10/25/2022

Humanization – fueling customer service today and in the future
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Computer Weekly | 10/21/2022

Efficiency to empathy: Customer experience in cost-of living crisis
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CX Today | 10/17/2022

How do Contact Centres Use AI? Genesys Research Reveals All
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PRWeek | 10/12/2022

How companies can communicate climate innovations to a skeptical public
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HR Leaders | 10/05/2022

The Key to Driving Progress in DE&I
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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Healthcare Digital | 10/01/2022

Using AI to shape the future of patient experiences
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Q3 - 2022

Fast Company | 09/26/2022

Is the Net Promoter Score dead?
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Built In | 09/19/2022

10 DEI Initiatives to Prioritize in the Workplace
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Forbes | 09/12/2022

Three Areas To Consider In Preparing For The Digital Operational Resilience Act (DORA)
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Spiceworks | 08/30/2022

3 Ways to Digitally Empower Your Customer Experience From Every Dimension
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Forbes | 08/26/2022

15 Essential Features Of A Tech Stack That Delivers A Great Customer Experience
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AIThority | 08/24/2022

Lessons We Can Learn From the Travel Industry’s Customer Service Woes
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C-Suite Conversations with Scott Milller | 08/21/2022

Achieving Functional Excellence
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Innovation and Leadership | 08/13/2022

Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates
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TechTarget | 07/29/2022

AI chatbots don’t need to be sentient, they just need to work
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Fortune | 07/27/2022

Arianna Huffington’s Thrive teams up with Genesys to offer reset moments amid stressful times
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Q2 - 2022

Entrepreneur | 06/13/2022

Sustainability as a Matter of Corporate Strategy
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VentureBeat | 06/08/2022

Genesys brings more AI to boost customer service at contact centers
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TechTarget | 06/06/2022

Contact center orchestration features on tap from Genesys
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The Winning Zone | 05/16/2022

How a Culture of Empathy Can Enhance Your Company’s Bottom Line
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KMWorld | 05/02/2022

How brands win with an IoT-enabled customer experience
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Destination CRM | 05/02/2022

Sales Leaders Push for Measuring What Matters
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Destination CRM | 04/01/2022

Required Reading: Putting Empathy in Action
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Q1 - 2022

Inc | 03/14/2022

Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator
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Forbes | 02/23/2022

Arianna Huffington’s Thrive And Tech Giant Genesys Partner To Empathetically Help The Employee Burnout Crisis
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Fortune | 02/22/2022

To fight the Great Resignation, businesses need more empathy-driven innovation
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IT Visionaries | 02/22/2022

Experience as a Service Through Empathetic Corporate Leadership with Tony Bates, CEO, Genesys
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FORBES | 02/10/2022

America’s Best Employers 2022: Methodology, Trends And What Makes A Top Employer
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The cultural element that drives profitability | 02/10/2022

The cultural element that drives profitability
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Thrive Global | 02/03/2022

“Empathy in Action” Is the Essential Guidebook for Creating the Workplace of the Future
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Contact Center Pipeline | 02/02/2022

Designing Inclusive Contact Center Experiences
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The Business Journals | 01/19/2022

Looking to scale your business? Don’t forget this key ingredient.
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TechTarget | 01/13/2022

Genesys CEO on the future of contact center tech
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MarTech | 01/11/2022

How to bring empathy to your customer experience strategy
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Q4 - 2021

Forbes | 12/29/2021

Empathy In The Workplace Is Not Only Walking In Someone’s Shoes— It’s Understanding And Taking Action
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Forbes | 12/22/2021

Spreading Holiday Cheer To Employees Year-Round
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Forbes | 12/22/2021

Wesley Story Will Help Drive Experience As A Service At Genesys As CIO
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Fast Company | 12/10/2021

How businesses can stand out this holiday shopping season
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Bloomberg | 12/06/2021

Genesys Gains $21 Billion Valuation in Latest Funding Round
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Forbes | 12/02/2021

How To Put Empathy Into Action In Your Customer Experience
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TechTarget | 11/16/2021

Genesys, Google bolster contact center connections
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VentureBeat | 11/15/2021

Genesys bolsters partnership with Google Cloud to provide enhanced customer experiences
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SiliconANGLE | 11/15/2021

Genesys and Google Cloud partner to deliver next-generation contact center experiences
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ITPro | 11/15/2021

Genesys and Google Cloud partner to push multiple clouds to enterprises
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Supply Chain Visibility Stories | 11/12/2021

Sustainable supply chains have big shoes to fill. Here’s how you can know your footprint.
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Fortune | 11/03/2021

Businesses will lead the charge to net zero
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MIT Technology Review | 10/28/2021

Innovating for the hybrid future of work
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No Jitter | 10/22/2021

What Kind of CX Do Customers Really Want?
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TechTarget | 10/22/2021

Genesys contact center cloud gets acquisition boost
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Forbes | 10/07/2021

Three Major Consumer Behavior Shifts Driving The Future Of Customer Experiences
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Q3 - 2021

DestinationCRM | 09/29/2021

Tips For Making Customer Interaction Data Actionable
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Fast Company | 08/26/2021

8 Ways to Effectively Measure Your Customer Experience
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SHRM | 08/25/2021

How to Make Sure Remote Workers Aren’t Left Out
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Art of the Pivot | 08/12/2021

Expanding the Developer and Partner Ecosystem
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VUXWorld | 08/11/2021

Genesys on Conversational AI with VP, Product Marketing, Elcenora Martinez
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Built In | 07/23/2021

How to Keep Your Team Motivated
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Fast Company | 07/21/2021

Lessons from the pandemic can improve your customer experience
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The Customer | 07/20/2021

Customer Experience Defines Brand Success for Consumers Today
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Fast Company | 07/19/2021

14 factors of consumer psychology every business leader should understand
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Q2 - 2021

DestinationCRM | 06/24/2021

Digital Customer Service Is Here to Stay, Genesys CEO Says at Xperience Event
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CMSWire | 06/24/2021

Genesys Launches New Customer Engagement Platform
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NoJitter | 06/23/2021

Genesys DX: Driving Digital Customer Engagement
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No Jitter | 06/22/2021

5 Trends Driving the Essentials for Modern CX
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Forbes | 05/20/2021

Building The Foundation For Mental Wellness In The Workplace
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Fast Company | 05/04/2021

15 leaders share secrets to creating an authentic brand that inspires connections
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Authority Magazine | 04/04/2021

Joyce Kim of Genesys: 5 Things I Wish Someone Told Me Before I Became a C-Suite Executive
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Q1 - 2021

Punk CX | 03/20/2021

Delivering empathetic customer experiences will require us to move from fuzzy into action
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Silicon Republic | 03/16/2021

AI player Genesys to buy Bold360 to enhance customer experience
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Chief Executive | 02/19/2021

How Eight CEOs Are Making Diversity Happen (Really)
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destinationCRM | 02/02/2021

Genesys Partners with Limitless
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Forbes | 01/30/2021

Vaccine Rollout: How AI Can Help
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AP News | 01/26/2021

James Hinchcliffe IndyCar Hinchcliffe back with Andretti for full IndyCar season
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CMSWire | 01/06/2021

5 Ways To Treat Your Loyal Customers as VIPs
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Q4 - 2020

ABC7 SF | 12/22/2020

Bay Area tech companies switch gears to help track COVID vaccine distribution
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Authority Magazine | 11/10/2020

Tony Bates of Genesys: 5 Ways That Businesses Can Help Promote The Mental Wellness Of Their Employees
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TechTarget | 11/06/2020

Adobe forges data partnerships for Experience Platform
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No Jitter | 10/05/2020

N.Y. Health System Taps Genesys Cloud
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Q3 - 2020

Talking Pointz | 09/24/2020

TalkingHeadz Podcast with Tony Bates
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The Star | 09/23/2020

Coronavirus poses an array of new legal risks for companies
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Forbes | 09/17/2020

To Deliver Better Customer Experience Brands Need To Develop An Empathetic Musculature
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Forbes | 09/14/2020

You’re Well Read — But Do You Read Well?
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Thrive Global | 09/08/2020

Helping Struggling Employees With the Challenges of Teleworking
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Tech Target | 09/02/2020

The importance of personalized experience in CX
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MarTech Series | 08/28/2020

Best Practices for Flipping an In-Person Event Virtual
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CMSWire | 08/28/2020

SugarCRM Acquires Node, Genesys Partners With Adobe and More News
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Inside Indiana Business | 08/27/2020

Infosys, Genesys Launch Strategic Partnership
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No Jitter | 08/24/2020

AWS Delivers AI Services for Contact Center Partners
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CMSWire | 08/14/2020

Adobe Adds Data Governance to CDP, Oracle Updates Marketing, CX Offering & More News
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Toolbox | 08/14/2020

Do Multicloud Platforms Improve Customer Experience? Genesys Debuts New Multicloud Capabilities
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No Jitter | 08/13/2020

Genesys Multicloud CX Architecture Through Eyes of NTT Exec
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Smart Customer Service | 08/13/2020

Genesys Launches Engage Multicloud Architecture
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Forbes | 08/05/2020

Steering Your Startup Through Turbulence
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HR Daily Advisors | 08/04/2020

How COVID-19 Conquered 3 Major Fears About Teleworking
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HR Daily Advisors | 07/22/2020

5 Ways to Help Struggling Remote Employees Adjust
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No Jitter | 07/22/2020

Genesys Integrates Teams
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CX Leader Podcast | 07/21/2020

Long Live the Good Ole Telephone
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Tech Point | 07/16/2020

A Global Challenge: How Genesys is Navigating COVID-19
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Building Indiana Business | 07/15/2020

What are your company’s recommendations for successful teleworking?
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Toolbox | 07/08/2020

Businesses Choose Genesys Cloud for AI Innovations: Olivier Jouve
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Forbes | 07/06/2020

14 Benefits Companies May Glean By Migrating To The Cloud
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Q2 - 2020

No Jitter | 06/23/2020

Genesys Adds WEM Business Unit and New CMO
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Martech Advisor | 06/23/2020

Genesys Taps Google and Microsoft Veteran Joyce Kim as New CMO
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CMSWire | 06/18/2020

An Opportunity for Cultural Changes in the Contact Center
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Forbes | 06/17/2020

Winds Of Change: Five Predictions For Businesses In A Post-Crisis World
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Toolbox | 06/12/2020

Will Virtual Contact Centers Go Mainstream? Industry Experts Weigh In
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Enterprise IT World | 06/02/2020

Genesys Recognised as one of India’s Best Workplaces in 2020
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Forbes | 05/20/2020

15 Tech Tools To Help Remote Workers Maintain Productivity
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Vox | 05/13/2020

One nation, on hold
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Washington Technology | 05/13/2020

Maximus forms partnership to offer web-based contact centers
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Speech Tech Magazine | 05/01/2020

Speech Continues to Advance in the Contact Center
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Tech Target | 04/27/2020

5 tips to foster remote employee engagement
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IBJ | 04/24/2020

Offices prep for new logistics when workers return
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VentureBeat | 04/23/2020

Peak.AI raises $12 million to bolster enterprise AI adoption
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Entrepreneur | 04/10/2020

111 Free Tools to Help You Through the Coronavirus Pandemic
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Forbes | 04/06/2020

Free Software That Businesses, Schools And Others Can Use During The COVID-19 Crisis
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Smart Customer Service | 04/03/2020

Genesys Launches Rapid Response to Help Workforces During COVID-19
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Q1 - 2020

The Street | 03/25/2020

10 Ways to Work From Home
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TechRepublic | 03/06/2020

8 tips for success as a female developer
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SearchCIO | 02/28/2020

Hyperautomation: The most significant RPA trend of 2020
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CMO | 02/27/2020

Personalisation: Has it moved from convenience to creepy?
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NBC Sports | 02/26/2020

Genesys to sponsor June IndyCar race at Texas
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IndyStar | 02/19/2020

James Hinchcliffe lands 3 races with Andretti Autosport, including both May races at IMS
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NBC Sports | 02/19/2020

James Hinchcliffe to drive Indianapolis 500 for Andretti
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Apple Podcasts | 02/13/2020

Having AI & humans work in tandem to improve employee experiences feat. Josh Miramant & Joe Ciuffo
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CMSWire | 02/13/2020

What Will Happen to Workplace Managers as AI Gains Traction?
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Information Week | 02/05/2020

How Continuous Intelligence Enhances Observability in DevOps
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CMSWire | 02/05/2020

Striking the Right Balance in Customer Experience Design
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Indy Star | 01/27/2020

‘Challenge accepted’: How James Hinchcliffe recovered from shocking break with Arrow McLaren SP
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CMSWire | 01/23/2020

Managing Your Martech Stack in a World of Constant Flux
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Motorsport.com | 01/22/2020

IndyCar 2020 hot topics: Can Genesys be Hinchcliffe’s savior?
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NBC Sports | 01/16/2020

James Hinchcliffe secures sponsorship for month of May
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IndyStar | 01/16/2020

James Hinchcliffe will drive Indianapolis in May after partnering with Indy tech company
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Q4 - 2019

Forbes | 12/16/2019

Five Innovative Ways to Improve Your Customer Experience
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HR Dive | 12/10/2019

Van drivers use Ford VR training to steer clear of cyclists
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DM Magazine | 12/09/2019

Don’t Mess Up Messaging
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Forbes | 11/25/2019

Getting Ready To Join The Workforce: 13 Tips For High School And College Seniors
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Forbes | 11/20/2019

Looking For A Job In A Different State? Here’s How You Can Impress Your New Potential Boss
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The Technology Headlines | 11/20/2019

Breaking Through the Brand Awareness Bubble at the New Consumer
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Retail TouchPoints | 11/14/2019

TechStyle Enhances Communication And Personalization With Cloud Platform
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TechRepublic | 11/08/2019

US consumers warming up to customer service chatbots but obstacles remain
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KRIS 6 News | 11/06/2019

A majority of consumers don’t plan to go to physical stores on Black Friday, survey shows
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Forbes | 11/05/2019

12 Dispute Mediation Techniques For Managers
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TechTarget | 11/01/2019

5 tips on how to pick the right AI use cases
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Daily Journal | 11/01/2019

Survey: Black Friday could be challenging for retailers this year
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California Apparel News | 10/31/2019

Week in Review
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Chain Store Age | 10/30/2019

Black Friday retail outlook is challenging
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HomeWorld Business | 10/30/2019

Survey: More Consumers Favor Black Friday Store Shopping
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Forbes | 10/29/2019

Seven Ways Formal Apprenticeships Translate Into Mentorships (And How HR Can Help)
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Destination CRM | 10/28/2019

When It Comes to Texting, Companies Need to Strike a Balance
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HR Daily Advisors | 10/24/2019

Make Room for AI in Your Training Budgets in 2020
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MarTech Advisor | 10/21/2019

Home Is Where The Marketing Edge Is
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Forbes | 10/17/2019

Five Key Actions Companies Can Take To Make Internships More Efficient
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AV Magazine | 10/16/2019

Zoom announces major UC platform expansions
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Multi Briefs | 10/15/2019

Employers aren’t worried about unethical AI, but maybe they should be
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ZD Net | 10/15/2019

Zoom launches purpose built appliances for Zoom Room conferencing system
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Inside Indiana Business | 10/14/2019

Inside Innovation: Genesys
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Forbes | 10/11/2019

It’s Not Really That Hard: Six Tips For Building A Better And More Diverse Team
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Forbes | 10/11/2019

It’s Not Really That Hard: Six Tips For Building A Better And More Diverse Team
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HR Drive | 10/08/2019

HR pros, drivers are the most interested in receiving AR, VR training
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No Jitter | 10/07/2019

Decoding Dialogflow: Fulfilling User Intents
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Q3 - 2019

Martech Advisor | 09/30/2019

Will Voice Transform Customer Journey Management in 2020 and Beyond?
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Forbes | 09/25/2019

11 Elements Businesses Should Consider For New Employee Onboarding
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No Jitter | 09/18/2019

The Bifurcation of Genesys
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Wall Street Journal | 09/17/2019

Do Messaging Apps Fit Into the Workplace? Not Always Comfortably
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Forbes | 09/13/2019

10 Tips All Solopreneurs Should Follow When Tackling Human Resources
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Thrive Global | 09/12/2019

Reducing Employee Anxiety Over Artificial Intelligence
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CMSWire | 09/12/2019

Are Predictive Analytics Trustworthy?
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Forbes | 09/10/2019

Spotted Workplace Discrimination? 10 Next Steps HR Professionals Should Take
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Workforce Management | 09/09/2019

Study Finds Few Workers Understand How AI Affects Them at Work
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Search CIO | 09/05/2019

Pros and cons of RPA platforms vs. APIs
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Fast Company | 09/03/2019

What does business casual even mean in 2019?
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Indianapolis Business Journal | 08/30/2019

Inside a tech firm’s quest to bolster gender diversity
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MarTech Advisor | 08/28/2019

Can AI-powered CRM drive Empathy in Customer Experiences?
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Forbes | 08/26/2019

Former Seagate And MACOM Exec Pranab Sinha Named CIO Of Genesys
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CIO Dive | 08/19/2019

By 2022, employers expect AI to boost business efficiency
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TechRepublic | 08/16/2019

AI adoption: 40% of company leaders have ‘no hesitation’
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Thrive Global | 08/14/2019

Is ‘Professional Presence’ A Euphemism Meant To Discourage Diversity?
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Customer Experience Magazine (CXM) | 08/13/2019

Discussing Innovation and Excellence With Genesys’ Chris Connolly
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HR Daily Advisor | 08/13/2019

Rise of the Machines: Which Roles Will Be Replaced in 10 Years?
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CMS Wire | 07/30/2019

Striking the AI and Human Balance in Customer Experience
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Inside Indiana Business | 07/26/2019

Powderkeg Tech Culture Awards Spotlight
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Forbes | 07/25/2019

Reducing Fear And Loathing Of AI In The Workplace
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Indy Star | 07/25/2019

Companies must provide higher wages, child care help to get tax incentives, Mayor Hogsett says
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Inside Indiana Business | 07/24/2019

Indy to Detail Economic Development ‘Roadmap’
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CMS Wire | 07/24/2019

Top Traits CMOs Look for When Hiring Marketing Talent
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MarTech Series | 07/23/2019

It’s Ok to Message Your Customers – but They’re Not Your Friends
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MarTech Series | 07/23/2019

MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow
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VentureBeat | 07/23/2019

Google debuts better transcription, endless streaming, and more in Contact Center AI
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Customer Think | 07/22/2019

7 Customer & Employee Experience Tactics to Implement at the Start
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Forbes | 07/19/2019

This Week In AI Stats: Up To 50% Failure Rate In 25% Of Enterprises Deploying AI
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HR Daily Advisor | 07/18/2019

When it Comes to AI, Most U.S. Employees Think It’ll Look More Like WALL-E than Skynet
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No Jitter | 07/15/2019

The AR Cloud’s Promise of Personalization & Productivity
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San Francisco Chronicle | 07/11/2019

Robots kill jobs. Will the Bay Area be better off for it?
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Microsoft | 07/11/2019

Microsoft Teams reaches 13 million daily active users, introduces 4 new ways for teams to work better together
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TechRepublic | 07/10/2019

70% of US employees no longer fear AI
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Q2 - 2019

Small Business Trends | 06/28/2019

Merijn te Booij of Genesys: AI Will Not Only Allow for More Human Empathy, It Will Create It
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Customer Experience Magazine (CXM) | 06/25/2019

Ethics & Evolution: Discussing the Future of AI With Genesys PureCloud’s Olivier Jouve
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CIO | 06/17/2019

What it takes to provide best-in-class customer experience
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Destination CRM | 06/12/2019

Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress
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DestinationCRM | 06/11/2019

Genesys Doubles Down on AI at Its Xperience Conference
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MarTech Advisor | 06/11/2019

Genesys Introduces Customer Engagement Platform
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CXM | 06/11/2019

AI Innovations Unveiled by Genesys at Xperience19
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CXM | 06/11/2019

Genesys Xperience19 Underway in Denver
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KQED Perspectives | 06/03/2019

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Indianapolis Business Journal | 05/31/2019

2019 Innovation Issue: Artificial intelligence is no longer science fiction
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Destination CRM | 05/28/2019

How to Empower Agents to Become Super Agents
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PYMNTS | 05/16/2019

How Genesys Is Personalizing Call Center Interactions
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No Jitter | 05/06/2019

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO
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The PE Hub Network | 05/06/2019

PE-backed Genesys names Bates as CEO
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No Jitter | 04/11/2019

Google’s AI Presence Grows in the Contact Center
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Q1 - 2019

Forbes | 03/29/2019

Is ‘Professional Presence’ A Euphemism Meant To Discourage Diversity?
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Contact Center Pipeline | 03/27/2019

Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance
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DestinationCRM | 03/27/2019

Adobe, Microsoft, and SAP Expand the Open Data Initiative
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ZDNet | 03/26/2019

Data visualization via VR and AR: How we’ll interact with tomorrow’s data
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Destination CRM | 03/25/2019

Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study
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Contact Center Pipeline | 03/20/2019

Chatbots in the Contact Center, Part 2: Internal Use and Adoption
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CustomerThink | 03/19/2019

Modern Times: AI and the Future Contact Center Employee
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Contact Center Pipeline | 03/13/2019

Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions
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Thrive Global | 03/05/2019

Diversity and Inclusion: Eating the Elephant
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Contact Center Pipeline | 03/04/2019

Chatbots in the Contact Center
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TechTarget SearchCRM | 03/01/2019

Microsoft mixed reality software comes to smartphones
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Fast Company | 02/12/2019

This is how you keep your most ambitious employees from leaving
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Channel Futures | 01/31/2019

AI, Automation Poised to Make Big Impact on Mobility, Remote Work
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CMSWire | 01/29/2019

Are Your Customer Experience KPIs Fit for Today?
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VoIPReview Blog | 01/29/2019

This Month in Telecom: January 2019
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Marketing Land | 01/25/2019

Assessing Multi-Touch Attribution’s value: Is it worth the effort?
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CMSWIre | 01/18/2019

AI in the Workplace: We’re Measuring the Wrong Things
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HostingAdvice | 01/17/2019

Making Connections: Genesys Helps Businesses of All Sizes Employ CX as a Competitive Business Differentiator
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VoIPReview Blog | 01/01/2019

Q&A with Genesys: on the New Features, Capabilities, and the Rapid Growth of Genesys PureCloud
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Q4 - 2018

TechTarget | 12/27/2018

5 UC Trends that Drove Headlines in 2018
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Network Computing | 12/19/2018

Bringing Augmented Reality into the Workplace
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Inc. | 12/18/2018

These Are the 50 Best Places in America for Starting a Business
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Destination CRM | 12/14/2018

Meet Customers with Messaging
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BC Strategies | 12/14/2018

Genesys Moves to AI-Powered Journey Optimization
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No Jitter | 12/13/2018

Genesys, Cloud Believers
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CMS Wire | 12/12/2018

How Customer Relationship and Digital Workplace Can Pull Together
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Mobile Marketer | 12/11/2018

Mr. Porter’s Holiday Chatbot Delivers Men’s Gift Guidance
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Loyalty360 | 12/05/2018

Loyalty360 Reads: December 5th, 2018
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Thrive Global | 11/27/2018

4 Ways to Ward Off Toxic Workplace Culture
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CIO Dive | 11/26/2018

ROI Felt As Companies Implement Customer-Facing AI
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GOBankingRates | 11/23/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?
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Yahoo! Finance | 11/23/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?
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Inquisitr | 11/20/2018

In Time For Thanksgiving, Butterball Hotline Turkey Experts Can Be Reached Through Amazon Alexa
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Forbes | 11/18/2018

Thanksgiving Day Woes Disappear With Butterball Turkey Talk-Line
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CMS Wire | 11/15/2018

Where AI Customer Experience Investments Are Paying Off
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Irish Independent | 11/15/2018

Galway Wins Huge 200-Job Artificial Intelligence Centre
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TechRepublic | 11/14/2018

90% of Firms Already Using AI to Boost Customer Experience and Increase Revenue
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CMS Wire | 11/12/2018

Revamp Performance Reviews to Strengthen the Employee Experience
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Small Business Trends | 11/09/2018

75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots
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Wired | 11/08/2018

The Butterball Turkey Talk-Line Gets New Trimmings for 2018
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Retail IT Insights | 11/08/2018

Black Friday Doldrums: Why U.S. Consumers Are Shopping From Home
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San Francisco Business Times | 11/08/2018

Genesys CEO Stresses Career Variety as Path to Success (Video)
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No Jitter | 11/02/2018

No Jitter Roll: Five for Friday
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Tech Target | 11/01/2018

Genesys Improves Workforce Management Software with AI
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GetVoIP | 11/01/2018

Genesys Introduces AI-Powered Automation for Workforce Optimization
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Destination CRM | 10/30/2018

Genesys Introduces Automated Forecasting and Scheduling
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CRMXchange | 10/24/2018

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
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eMarketer | 10/23/2018

Customer Service Can Make or Break a Company’s Reputation
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Information Age | 10/23/2018

AI in Customer Service, and Augmenting Humans is the Opportunity
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Loyalty Magazine | 10/23/2018

Bots Low Down the List for Consumer Frustrations
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Forbes | 10/08/2018

The Customer Experience Advantage Of Artificial Intelligence In The Cloud
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Technology Evaluation Centers (TEC) | 10/04/2018

Genesys Offers Voicebots and Chatbots for Omnichannel Customer Engagement
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CMS Wire | 10/03/2018

8 Augmented Reality Companies Changing the Digital Workplace
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Q3 - 2018

Customer Bliss | 09/27/2018

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
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CMS Wire | 09/25/2018

Customer Experience Measurement: Back to Basics
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ePRNews.com | 09/24/2018

Hen House Ventures Facilitates Launch of New Technology From Pointel
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weSRCH.com | 09/24/2018

Volkswagen Trade Parts Specialists (TPS) Chooses G3 Comms for Cloud-Based Overhaul of UK Centres
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CMS Wire | 09/20/2018

Understanding The Difference Between Employee Experience And Engagement
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TechTarget | 09/19/2018

Sumo Logic Breaks Security Data Silos with Cloud SIEM
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TechnologyAdvice | 09/18/2018

Contextual Conversations: The Software Innovation Improving Customer Support
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CIO | 09/11/2018

7 Secrets to Predictive Analytics Success
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CMS Wire | 09/04/2018

What Are Behavioral Biometrics and How Do They Fit Into Marketing?
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Adweek | 09/03/2018

The Privacy Paradox: The Right to Be Forgotten, But the Wish to Be Remembered
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Tech Republic | 08/30/2018

10 Questions Machine Learning Engineers Can Expect in a Job Interview
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ITBusiness.ca | 08/14/2018

Crisis Services Canada Wins a DTA for Using Rogers Tech to Prevent Suicides
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TechTarget | 08/03/2018

Google Contact Center AI makes early inroads in industry
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TechRepublic | 08/03/2018

How to Identify a High-Performing Tech Job Candidate: 5 Traits
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ZDNet | 08/02/2018

Google Next 2018: A deeper dive on AI and machine learning advances
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MarTech Today | 08/01/2018

Genesys is Offering the First ‘Fully Integrated’ Use of Google Contact Center AI
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CMS Wire | 07/30/2018

Google Promises to Revolutionize AI Tools, ZoomInfo Names CEO, More CX News
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IT Business Edge | 07/30/2018

How AI Will Transform Customer Service
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UC Today | 07/27/2018

Google Cloud Next 2018 Review – Event Roundup
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Future Talk TV | 07/26/2018

The Future of Customer Service
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MarTechAdvisor | 07/26/2018

Genesys Integrates with Google Cloud Contact Center AI
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Tech Target | 07/26/2018

Vendors Race to Adopt Google Contact Center AI
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Dice Insights | 07/26/2018

At Google Next, New A.I. and Build Tools Automate the Future
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Smart Customer Service | 07/25/2018

Google Releases Contact Center AI
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eWeek | 07/25/2018

Genesys Readies Smart Bots for Google Cloud
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ZDNet | 07/25/2018

Google’s Human-Sounding AI to Answer Calls at Contact Centers
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No Jitter | 07/25/2018

Google Clouds Enterprise Communications
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eWeek | 07/25/2018

KPMG Jumps Onto the Bot Train with Google Cloud Implementation
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Channel Futures | 07/24/2018

Meet the Channel: Genesys CEO Paul Segre Says Look to Different Markets to Survive Change
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Diginomica | 07/24/2018

Cloud Next 18 – Google Moves Up the AI Stack into Enterprise Apps
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BAI | 07/11/2018

Five Critical Requirements for Customer Experience in an Ultra-Connected Era
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Business Communications Strategies | 07/09/2018

Using Next Generation Contact Center Technology to Provide Suicide Prevention and Support – Roberta Fox Talks About Canada Suicide Prevention Service
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Q2 - 2018

Adweek | 06/18/2018

When Bots Fail, So Do Brands
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CMS Wire | 06/18/2018

Are Senior Managers Out of Touch With Workers’ Digital Needs?
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Speech Technology Magazine | 06/04/2018

Self-Service and Assisted Service: Putting It All Together
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itbusiness.ca | 05/29/2018

The myths around AI, as explained at the Toronto Tech Summit
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TMC Net | 05/25/2018

Solutions Address GDPR Call Center Compliance
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Channel Futures | 05/25/2018

Security Central: Time’s Up! GDPR Is Finally Here
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Smart Customer Service | 05/24/2018

Genesys Makes PureCloud GDPR-Compliant
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Hospitality Technology | 05/15/2018

Artificial Intelligence, Real Impact
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TechTarget | 05/11/2018

Avaya cloud revenue grows, but profitability remains elusive
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Spectrum Business | 05/09/2018

Will Your Customers Come Back? 4 Ways to Tell
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Smart Customer Service | 05/08/2018

The Promise of AI and the Plague of Silos, A Q&A with Genesys CEO Paul Segre
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No Jitter | 05/07/2018

Genesys Maps Out Development Path
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Smart Customer Service | 05/05/2018

Genesys18: ‘AI Is Changing Everything We Do’
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Smart Customer Service | 05/03/2018

Genesys18: Introducing AI-Powered Predictive Routing
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No Jitter | 05/02/2018

Genesys Delivers Predictive Routing
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KM World | 05/01/2018

In financial services, KM is a plus
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IT Business Edge | 04/27/2018

10 Leaders in Fast-Changing Omnichannel Contact Center Sector
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FierceCEO | 04/26/2018

CEO Paul Segre Takes the Acquisition Track to Keep Pace with Evolving Contact Center Industry
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Direct Marketing Magazine | 04/25/2018

Sunny Forecast for Cloud-Based Contact Centers (Page 18)
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Speech Technology Magazine | 04/16/2018

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores
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Q1 - 2018

Software Magazine | 03/30/2018

Intelligent Systems: AI Enhances CRM Software
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Software Magazine | 03/30/2018

AI and the User Experience: Current and Future Uses for AI within CRM
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TechPoint | 03/28/2018

Genesys commits to growing diverse talent pipeline in Indy
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TMCnet | 03/22/2018

Genesys Bought Altocloud Because AI is the Future
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Indianapolis Business Journal | 03/21/2018

Tech firm donates $50K for Hogsett’s youth employment project
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TechTarget | 03/20/2018

Cloud contact center benefits include simplicity, integrations
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CMS Wire | 03/19/2018

The Step-by-Step Guide to a Successful Voice of The Customer Program
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TechTarget | 03/01/2018

Genesys Acquires Altocloud Sales Analytics for Contact Center Cloud
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Channelnomics | 02/27/2018

Today’s Channel Rundown – 27 February 2018
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No Jitter | 02/27/2018

Genesys Chooses Altocloud as Next Strategic Acquisition
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One Million by One Million Blog | 02/26/2018

What Will Genesys Roll Up Into Its Business Next?
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Smart Customer Service | 02/15/2018

Why It’s Virtually Certain Augmented Reality Will Go Mainstream in 2018
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CMS Wire | 02/09/2018

Why Augmented Reality Will Be Your Next Customer Channel
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FierceCEO | 02/09/2018

Companies Stand Out with Organizational Excellence
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MarTechExec | 02/07/2018

Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand
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BCStrategies | 02/02/2018

2017, Natural Disasters, and the Future of Communication
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CMS Wire | 01/30/2018

How Data Drives the Extended IBM-Salesforce Partnership
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Adweek | 01/30/2018

3 Powerful Ways Augmented Reality Is Disrupting the Customer Journey
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Chief Executive | 01/25/2018

Technology Is A Driving Force In Indiana
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Contact Center Pipeline | 01/23/2018

Coming Soon to a Contact Center Near You!
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No Jitter | 01/18/2018

Genesys Sees Subscription Pricing as Step to Cloud
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TELUS International | 01/18/2018

When Silence is Golden: Improving Customer Service with Speech Analytics
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Channel Futures | 01/17/2018

New Genesys Offering Gives Partners Deployment & Billing Flexibility
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MarTechSeries | 01/11/2018

Genesys Selects Dr. Peter Graf as New Chief Product Officer
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San Fernando Valley Business Journal | 01/08/2018

Service at a Premium
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Thrive Global | 01/05/2018

39 Ways AR Can Change The World In The Next Five Years
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Q4 - 2017

VentureBeat | 12/24/2017

Move Over, Voice: Holograms are the Next User Interface
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CMS Wire | 12/21/2017

Why Are Companies Investing in Customer Retention?
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VoipReview.org | 12/20/2017

Genesys Unveils New PureCloud-Amazon Lex Integration
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GetVoIP | 12/18/2017

The Biggest VoIP & UC Vendor Acquisitions in 2017
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Tune | 12/15/2017

Marketing Technology 2018: 350 Marketers, CEOs, And Influencers Predict The Future
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FierceCEO | 12/15/2017

CEOs celebrate holidays by giving to those in need
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Forbes | 12/13/2017

Managing Real-Time Customer Communications In A Crisis
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GetVoIP | 12/12/2017

The 10 Most Innovative Cloud Communication Products of 2017
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Channel Futures | 12/12/2017

Google Cloud’s Expanded MSP Program ‘Good News’ for the Channel
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SearchCRM | 12/07/2017

Do Customer Service Chatbots Need to Pass the Turing Test?
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Channel Futures | 12/05/2017

Will Avaya’s Emergence from Chapter 11 Come Too Late to Save It?
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Flarrio | 12/03/2017

Friend or Foe: AI and Customer Service
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TechTarget | 11/30/2017

Third-party E911 Services Expand Call Management Tools
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No Jitter | 11/30/2017

AWS Gives Alexa a Voice for Your Business
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VoIP Review | 11/30/2017

This Month in Telecom: November 2017
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Fierce Telecom | 11/29/2017

Avaya Gets Court Approval for Restructuring Plan, Sets Stage to Exit Chapter 11 by Year-End
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CRM Buyer | 11/28/2017

New AI Tool Distinguishes Between What Customers Say and What They Mean
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CRN | 11/28/2017

10 Red-Hot Products From AWS re:Invent 2017
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Fonolo | 11/21/2017

Top Contact Center Acquisitions of 2017
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Smart Customer Service | 11/15/2017

Genesys Expands Its Global Resellers Program
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CMSWire | 11/08/2017

18 Traits of Successful Tech Leaders
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MarTechSeries | 11/02/2017

Effectively Incorporating AI Into Marketing and Sales
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One Million by One Million Blog | 10/27/2017

(Part 3) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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One Million by One Million Blog | 10/26/2017

(Part 2) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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TechPoint | 10/26/2017

Genesys President Joins TechPoint Board of Directors
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One Million by One Million Blog | 10/25/2017

(Part 1) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy
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Shep Hyken's Customer Service Blog | 10/20/2017

Guest Blog: Assistive AI for Real Work
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TechRepublic | 10/11/2017

91% of top companies use AI to boost customer service, improve branding
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Flarrio | 10/06/2017

AI in Marketing
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GetApp | 10/03/2017

Bots for customer service: charge ’em up or power ’em down?
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Q3 - 2017

IDG Connect | 09/26/2017

How Alexa can benefit your company
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MarTechExec | 09/20/2017

The Impact of AI on Modern Marketing, Part IV: 13 Realistic AI Outcomes Marketers Can Expect
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Contact Management Magazine | 09/18/2017

Transat Soars and Saves with New Contact Centre Operations
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CRN | 09/18/2017

2017 Cloud Partner Programs Guide – Genesys
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VOIP Review | 09/12/2017

Creating Dynamic Customer Experiences with PureCloud by Genesys
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DestinationCRM | 07/31/2017

The Homework Hotline Aces Its Assignments with PureCloud
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CRN | 07/24/2017

2017 Network Connectivity Partner Programs
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Flarrio | 07/23/2017

Business Intelligence and Analytics
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Contact Center Solutions | 07/10/2017

Closing the CX Gap
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Q2 - 2017

Collection Advisor | 06/22/2017

Mistakes You Can Avoid in Collection Software
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Crain's | 06/18/2017

Genesys to Bring Augmented Reality to Contact Centers as Part of ‘Tech Disruption’
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Smart Customer Service | 06/12/2017

Customer Service Needs to Expand Across Channels, A Q&A With Genesys CEO Paul Segre
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TechRepublic | 06/12/2017

With Apple’s Business Chat, users can schedule appointments and process payments in iMessage
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MacRumors | 06/10/2017

Apple Launches Business Chat in iOS 11 Developer Preview
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TechPoint | 06/06/2017

VIDEO: Genesys President Tom Eggemeier talks Indy, tech talent and the future
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ZDNet | 06/06/2017

​Red Hat supports NFS in Ceph Storage 2.3
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No Jitter | 05/30/2017

Genesys Differentiates with Blended AI Approach
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Contact Center Pipeline | 05/26/2017

Workforce Management in the Omnichannel Age
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CIO Review | 05/26/2017

Now Is the Workforce of Our Discontent
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Indianapolis Business Journal | 05/25/2017

Genesys leader: ‘We’re going to start growing again in Indianapolis’
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Destination CRM | 05/25/2017

Genesys17: Executives Outline the Road Map for Its Customer Experience Suite
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Destination CRM | 05/24/2017

Genesys17: Genesys Unveils the G-NINE Innovation Framework
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CRM Buyer | 05/24/2017

Genesys Launches G-Nine CX Framework
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No Jitter | 05/22/2017

Genesys Unveils New Customer Engagement Model
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CMS Wire | 05/18/2017

Welcome to the Brave New World of IoT-Powered CX
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Software Magazine | 05/08/2017

Calling All Contact Centers
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Shep Hyken's Customer Service Blog | 05/05/2017

Guest Blog: Don’t Waste My Precious Time
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Speech Technology Magazine | 04/24/2017

Voice Design Tools Get a Redesign of Their Own
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Silicon Valley Business Journal | 04/18/2017

2017 Best Places to Work in the Bay Area – Genesys
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CRN | 04/10/2017

CRN 2017 Partner Program Guide – Genesys
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VoipReview.org | 04/07/2017

Genesys Expands Customer Experience Product Portfolio
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TELUS International | 04/06/2017

Three Ways Travel and Hospitality Contact Centers Can Localize the Customer Experience
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MyCustomer | 04/06/2017

AI in Service: What Happens When 1+1=3?
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Q1 - 2017

VentureBeat | 03/29/2017

Thou Shalt Not Commit the 7 Deadly Chatbot Sins in the Enterprise
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DestinationCRM | 03/27/2017

Genesys Announces New Customer Experience Solutions
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CRM Magazine | 03/27/2017

The 2017 CRM Service Leaders: Interactive Voice Response
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CRM Magazine | 03/27/2017

The 2017 CRM Service Leaders: Contact Center Infrastructure
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CRN | 03/22/2017

10 Unified Communications Products Set To Be Unveiled At Enterprise Connect 2017
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ContactCenterWorld | 03/20/2017

Industry Research: India Is Second Highest in IoT-Enabled Customer Maturity
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TechCrunch | 03/16/2017

Permira’s Brian Ruder on Private Equity’s Attraction to Tech — and Where He’s Shopping Now
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Information Age | 03/13/2017

A Blended Approach Is Best When It Comes to AI in the Contact Centre
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Bloomberg | 03/05/2017

Permira’s Valley Pioneers Chart Path to $4.2 Billion Dealmakers
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No Jitter | 02/27/2017

Genesys Flexes Its Acquisition Muscles
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San Francisco Business Times | 02/27/2017

People on the Move: Larry Katz
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MarTech Advisor | 02/22/2017

Genesys Appoints Larry Katz as the Chief Financial Officer
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CMO.com | 02/13/2017

To Be an Experience Business Requires Organizational and Cultural Shifts
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insideBIGDATA | 02/10/2017

Customer Experience Has Evolved Thanks to IoT – The Time Is Now for Contact Centers to Take Charge
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CIO Review | 02/09/2017

Future-Proofing Customer Engagement Infrastructure
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Hot Topics Magazine | 02/06/2017

Top 100 Sales Operations and Enablement Executives
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Bloomberg Technology | 01/26/2017

Why PE Investment in Tech Is on the Rise
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Techopedia | 01/23/2017

Experts Share the Top Big Data Trends for 2017
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Contact Center Pipeline | 01/18/2017

A Look Ahead: 17 on ’17 (Part 4)
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New York Times | 01/17/2017

How Indianapolis, Long Known as a Manufacturing Center, Is Luring Tech Talent
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Hospitality Technology | 01/13/2017

IoT and Hospitality: The Evolution of Customer Contact
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TMCnet | 01/09/2017

Interview with Genesys CMO, Merijn te Booij
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CMSWire | 01/03/2017

Millennials Have Raised the Bar for Customer Experience – and Everyone Is Benefiting
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No Jitter | 01/03/2017

Top Contact Center Stories of 2016
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Profile | 01/02/2017

Ecosystem of Ethics
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Q4 - 2016

No Jitter | 12/20/2016

Millennials Drive New Order of Customer Experience
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VentureBeat | 12/20/2016

3 big trends for AI in 2017
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IT Briefcase | 12/16/2016

IT Briefcase Exclusive Interview: Contact Center and the Cloud
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No Jitter | 12/07/2016

The New Genesys: Juggling AWS and Azure
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Loyalty360 | 11/28/2016

Chatbots, Internet of Things Emerging Topics for Loyalty Industry in 2017
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TMCnet | 11/17/2016

A Startup’s Secret Sauce: Customer Experience
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TechTarget | 11/02/2016

Election Protection helps voters with call center technology
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No Jitter | 10/27/2016

Digital Transformation: Tangerine Banks On It
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Q3 - 2016

Adrian Swinscoe | 09/18/2016

Delivering omnichannel experiences that create memorable relationships
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Smart Customer Service | 08/31/2016

Genesys Acquires Interactive Intelligence
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Techzone360 | 08/31/2016

Two for Two: Genesys to Buy Interactive Intelligence
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SiliconANGLE | 08/31/2016

Contact center giant Genesys buys rival Interactive Intelligence for $1.4B
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Wall Street Journal | 08/31/2016

Call-Center Software Providers Genesys, Interactive Intelligence to Merge
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Reuters | 08/31/2016

Contact center company Genesys to buy Interactive Intelligence
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Bloomberg | 08/31/2016

Genesys to Buy Interactive Intelligence in $1.4 Billion Deal
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ZDNet | 08/31/2016

Genesys buys rival software firm Interactive Intelligence for $1.4 billion
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TheStreet | 08/31/2016

Interactive Intelligence (ININ) Stock Pops on $1.4 Billion Genesys Deal
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MarketWatch | 08/31/2016

Genesys to acquire Interactive Intelligence in deal valued at about $1.4 billion
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CRN | 08/31/2016

Genesys To Acquire Contact Center Rival Interactive Intelligence For $1.4 Billion
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CMS Wire | 08/31/2016

Genesys Grabs at Global Scale with $1.4B Interactive Intelligence Buy
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San Francisco Business Times | 08/31/2016

Genesys snaps up competitor, Interactive Intelligence, for $1.4 billion
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No Jitter | 08/31/2016

Q&A: Genesys CEO Dishes on Interactive Intelligence Buy
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CIO Review | 08/17/2016

The Storm Behind the Cloud: Ushering in the Next Era of Innovation
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Smart Customer Service | 08/12/2016

Genesys’ AppFoundry and DevFoundry Are Innovation Springboards
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NPR Marketplace | 08/08/2016

Why is automated phone help so bad?
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IT Brief | 08/04/2016

AppFoundry & DevFoundry accelerate customer experience for Genesys
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Sales Benchmark Index | 08/04/2016

5 Tips for Cultivating a World-Class Sales Team
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No Jitter | 07/26/2016

Genesys: The Best Is Yet to Come
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Business 2 Community | 07/25/2016

Why Personalization Is A Must For The Mobile Customer Experience
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Fortune | 07/21/2016

Contact Center Tech Specialist Genesys Adds Minority Investor
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CommsMEA | 07/14/2016

Creating happy journeys for the customers
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Luxury Daily | 07/13/2016

Five technologies that will transform customer service in five years: Forrester
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Q2 - 2016

Contact Centres | 06/24/2016

Generation Z – Why They Think And Behave Differently
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CMSWire | 06/10/2016

Chat Bots Are Cool, But Will They Replace Humans?
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1to1 Media | 06/03/2016

Digital is Critical to Omnichannel Success
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BrainSINS | 05/31/2016

5 Tools to Enhance your Customer Experience
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ITWire | 05/24/2016

Genesys targets midmarket with Genesys Business Edition
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Contact Centres | 05/23/2016

Genesys Named Leader In 2016 Gartner Magic Quadrant
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Call Centre Helper | 05/23/2016

Genesys Named a Leader for the Eighth Consecutive Year
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eCommerce Insights | 05/12/2016

Why omnichannel engagement centre solutions deliver ROI for businesses
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Mad Marketer | 05/10/2016

So You Think You’re Omnichannel? Read This
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Sales Benchmark Index | 05/09/2016

How to Be Easy to Buy From and Sell For
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BPA Quality | 04/28/2016

It’s Not Too Late to Improve the Contact Center
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Bain & Company | 04/27/2016

The Strategic Need to Improve Customer Experience in Enterprise IT
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1to1 Media | 04/25/2016

The Human Element Still Has Merit
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ARN | 04/18/2016

Genesys enhances partner activity in A/NZ
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CMO | 04/13/2016

How proactive chat and digital overhaul is helping this financial services company convert customers
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SBI | 04/13/2016

10 Best Companies to Sell For in 2016
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Business 2 Community | 04/12/2016

The Uberization of the Call Center Workforce
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Harvard Business Review | 04/07/2016

Recruiting Strategies for a Tight Talent Market
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PR.com | 04/07/2016

M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX
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The Diplomat - Bucharest | 04/01/2016

Intrarom and Genesys receive The Best Technology Solution Provider for Banking Sector Award
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Q1 - 2016

CIO Review | 03/30/2016

Top Three Developments in Customer Experience
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FierceContentManagement | 03/30/2016

State of Michigan taps into tech for better CX, worker productivity
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Loyalty360 | 03/28/2016

How Customer Experience Technology Helped the State of Michigan’s Department of Human Services
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DNA | 03/11/2016

The Internet of Things
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DestinationCRM | 03/04/2016

General Dynamics Launches Customer Experience Platform
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CIO Asia | 03/04/2016

Omnichannel engagement solutions spur company revenue: Forrester study
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American Banker | 03/03/2016

New Tech Tools Rebuild Human Bond Lost in Digital Banking
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Dr Natalie News | 03/03/2016

Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience
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Small Business Trends | 02/26/2016

Lisa Abbott of Genesys: Chat on Your Website Decreases Customer Abandonment by Half
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Loyalty360 | 02/24/2016

Genesys Customer Experience Platform Creates ROI Impact
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infotechlead | 02/24/2016

Genesys names Merijn te Booij as chief marketing officer
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Call Center Services | 02/23/2016

Omnichannel Engagement Solutions Can Deliver Substantial Financial Gain
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ChannelLife Australia | 02/22/2016

Genesys omnichannel solution delivers big ROI, study shows
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Omni-Channel Customer Engagement | 02/22/2016

Want Big Returns? Consider Big Omni-Channel Engagement Investment
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Contact Centres | 02/18/2016

Genesys Appoints Global Executive Sales Leader, Mark Turner
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Contact Centres | 02/17/2016

Research Shows Omnichannel Delivers Big Financial Returns
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ITWire | 02/17/2016

Omni-channel contact is a paradigm shift
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CRMXchange | 02/12/2016

9 Ways a Great Customer Relationship is Like a Great Marriage
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CMSWire | 02/10/2016

Speed Read: Why CX Is Like a Great Marriage
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Contact Center World | 02/02/2016

News: InfoArmor Selects Genesys Solutions to Enhance Customer Experience
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Smart Customer Service | 01/19/2016

Bringing Engagement Back to Customer Relationship Management
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CRMXchange | 01/15/2016

Bringing Engagement Back to Customer Relationship Management
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TMCnet | 01/08/2016

Is WebRTC the Future of Contact Centers?
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Mobile Commerce Daily | 01/08/2016

Tangerine unpeels secure chat for convenient banking transactions
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Let's Talk Payments | 01/08/2016

Tangerine: First Bank in Canada to Offer Secure Chat Feature
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ATM Marketplace | 01/07/2016

Tangerine Bank tries out chat-based financial transactions
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CNW | 01/07/2016

Tangerine first bank in Canada to launch real-time Secure Chat
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Loyalty360 | 01/04/2016

Genesys Acquires SpeechStorm to Accelerate a Powerful Suite of Customer Experience Solultions
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ITProPortal | 01/04/2016

Customer experience in 2016: Data, mobile and A.I.
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Q4 - 2015

Loyalty360 | 12/28/2015

Genesys Enhances Suite of Self-Service and Omni-channel Customer Experience Solutions
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ChannelBiz | 12/28/2015

Genesys acquires SpeechStorm to bolster self-service offering
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MediaPost | 12/22/2015

2016 IoT Predictions: Big Data, Beacons, Wearables, Security
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Business 2 Community | 12/22/2015

3 Customer Experience Predictions for 2016
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No Jitter | 12/22/2015

Genesys Acquires SpeechStorm to Expand Self-Service
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Telecom Reseller | 12/22/2015

Genesys Accelerates Omnichannel Self-Service Capabilities with SpeechStorm Acquisition
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Channelnomics | 12/21/2015

Genesys gains a pile of self-service apps with SpeechStorm acquisition
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Omnichannel Experience | 12/21/2015

Genesys Makes a Move on Australian Mid-Market
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Contact Centres | 12/21/2015

Genesys Accelerates Omnichannel With SpeechStorm Acquisition
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Opus Research | 12/21/2015

Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
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Information Age | 12/14/2015

How data, mobile and AI will transform customer experience in 2016
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CRMXchange | 12/14/2015

3 Customer Experience Predictions for 2016
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Contact-Centres.com | 12/08/2015

Genesys Joins G-Cloud 7 Framework
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Call Center Times | 12/07/2015

Things We Wish Companies Would Do to Improve Customer Service From Consumers According to Genesys
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The Mad Marketer | 12/07/2015

Genesys Exec Ready to Rock ITExpo
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IBM Commerce | 12/02/2015

Fill Your Stockings with Sales This Holiday Season
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Fortune | 11/30/2015

Here’s Why Microsoft Wants to Host Your Next Business Meeting
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Microsoft Office 365 Blog | 11/30/2015

Office 365 brings significant new value to business customers woldwide
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B2B News Networks | 11/30/2015

How B2B companies use different metrics to determine customer satisfaction
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Talk Retail | 11/25/2015

Focus on metrics shouldn’t be at expense of employee welfare
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Virtual PBX | 11/25/2015

Customers Frustrated Before Calling the Help Center, Survey Finds
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Customer Zone 360 | 11/18/2015

Genesys Takes a More Prescriptive Approach in Selling Omni-channel
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Technology Decisions | 11/17/2015

Delivering on Turnbull’s innovation mandate
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TMCnet | 11/17/2015

TMCnet Editors Day Santa Clara 2015 Interview with Genesys
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MyCustomer.com | 11/17/2015

What does omnichannel actually mean?
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Contact Centres | 11/16/2015

Genesys Winners of Partner Innovation Awards
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Speech Technology | 11/09/2015

Making the Business Case for Speech Analytics
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Telecom Reseller | 11/09/2015

Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience
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Vulcan Post | 11/05/2015

What 5 Celebrity Entrepreneurs Can Teach You About Customer Experience
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Technology Spectator | 11/04/2015

Analytics a key priority for ANZ business bosses
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iTWire | 11/04/2015

Better use of analytics a priority to drive ‘customer experience’
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The Courier Mail | 11/04/2015

Analytics a key priority for ANZ business bosses
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Analytics a key priority for ANZ business bosses | 11/04/2015

Analytics a key priority for ANZ business bosses
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The Daily Telegraph | 11/04/2015

Analytics a key priority for ANZ business bosses
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Geelong Advisor | 11/04/2015

Analytics a key priority for ANZ business bosses
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The Australian | 11/04/2015

Analytics a key priority for ANZ business bosses
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TMCnet | 11/02/2015

Microsoft to Use Genesys Software for Global Call Center
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Smart Customer Service | 10/30/2015

Genesys Launches AppFoundry, a Customer Service App Maketplace
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ARN | 10/29/2015

Genesys and Microsoft expand Skype Partnership
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Customer Zone 360 | 10/26/2015

Three Simple Ways to Prevent Abandoned Carts
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Smart Customer Service | 10/22/2015

Can IBM Watson Bring Customer Service Back to the Future?
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MyCustomer.com | 10/21/2015

Was Back to the Future right about customer service in 2015?
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MyCustomer.com | 10/21/2015

Half of issues experienced by customers on ecommerce sites go unidentified
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Call Center Times | 10/15/2015

Can IBM Watson Bring Customer Service Back to the Future?
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TMCnet | 10/14/2015

Make the Case for Better Utilizing ACD…or Moving on From It
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Q3 - 2015

Loyalty360 | 09/30/2015

Genesys Q&A: The Profitable Benefits of Prioritizing Customer Experience
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Infotech Lead | 09/28/2015

How IT improved call center performance
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RelationClientMag.fr | 09/25/2015

Bluelink rénove la technologie de ses centres
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1to1 Media | 09/25/2015

Introducing the Newest Member of the C-Suite
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Call Centre Helper | 09/23/2015

Do You Know Enough About Customer Communication Needs?
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USA Snapshots | 09/23/2015

Finish your purchase, please
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MediaPost | 09/23/2015

In-Store, Targeted Messaging: Deals Vs. Annoyance
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BFM | 09/22/2015

Delivering Unified Customer Experience
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Chain Store Age | 09/22/2015

Survey: Customers notify retailers – leave us alone
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The CLUB | 09/21/2015

Member Spotlight: Alice Katwan
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Business to Community | 09/16/2015

Connecting Amazon’s Employee Experience to Its Customer Experience
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Enterprise IT News | 09/14/2015

Transforming the customer journey
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Call Centre Helper | 09/09/2015

Keynote Speakers Announced for G-Force 2015
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Business to Community | 09/08/2015

Back to School Shopping, Interrupted: 3 Simple Ways to Prevent Abandoned Shopping Carts
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Smart Business Magazine | 09/01/2015

Paul Segre needed time to find the right career path for his skills
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Loyalty360 | 09/01/2015

Customer Engagement Rises with University of Pittsburgh Medical Center Health Plan
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The Australian | 08/29/2015

Artificial Intelligence will make business better
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Call Centre Helper | 08/26/2015

Why Now Really Is the Time to Appoint a CXO
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Customer Experience Insight | 08/26/2015

How Gen Z customers will affect your contact center
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Business to Community | 08/19/2015

Staying Relevant In An Era Of Disruption And Elusive Customer Loyalty
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RelationClientMag.fr | 08/18/2015

Infographie | L’implication du CEO dans l’exérience client impacte la performance
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RelationClientMag.fr | 08/18/2015

L’engagement client, une vraie source de performance
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ITWire | 08/17/2015

VIDEO Interview: Bruce Eidsvik SVP Genesys APAC talks customer service
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Becker's Hospital Review | 08/14/2015

How to fix hospital call centers to improve patient experience, boost revenue
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Digital Marketing Magazine | 08/13/2015

Is it Time for Businesses to Turn to DM on Twitter?
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Compare the Cloud | 08/13/2015

5 more reasons why businesses should adopt the cloud
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Call Centre Helper | 08/12/2015

5 Reasons the MD Should Talk to Your Customers
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Speech Technology | 08/07/2015

The 2015 Speech Industry Implementation Awards: Michigan Office of Child Support
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Customer Experience Magazine | 08/01/2015

CX Must Start with the C-Suite
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CMO, Australia | 07/27/2015

How voice analytics helps iiNet hear customer problems on its network
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Workforce Optimization Software | 07/24/2015

Workforce Management Looking Strong Down the Road
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Forbes | 07/21/2015

Customer Experience: Who’s In Charge Here?
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IT Brief | 07/16/2015

Genesys G-Summit global event comes to New Zealand
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MBA @ UNC | 07/15/2015

Ask HR: Why Hire MBAs?
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Telecom Reseller | 07/13/2015

CX Starts with the C-Suite: The Economist Finds 3 Ways for Execs to Engage
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DestinationCRM.com | 07/09/2015

How to Solve the Customer Experience Puzzle
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Contact Center Pipeline | 07/08/2015

Omnichannel Strategy: How to Identify and Prioritize Customer Channels
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The Financial Brand | 07/07/2015

Robots and AI are Invading Banking
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MyCustomer.com | 07/06/2015

The art of proactive customer experience
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Loyalty360 | 07/06/2015

C-level Engagement in Customer Experience Initiatives Drives Competitive Advantage
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1to1 Media | 07/02/2015

The Evidence Is In! Prioritizing CX Leads to Profitability
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Q2 - 2015

Computerworld Hong Kong | 06/30/2015

80% of Greater China businesses to boost investment in customer experiences
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Marketing Magazine, Australia | 06/30/2015

CEO involvement in customer experience increases profitability – study
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Engage Customer | 06/29/2015

European Investment in Customer Experience Up Ten Per Cent to Offset Decline in Customer Loyalty
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BizCommunity.com | 06/26/2015

C-Suite must lead customer engagement: the Economist Intelligence Unit study reveals
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CMO, Australia | 06/26/2015

Customer experience initiatives fuel digital transformation change, report finds
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IT Brief | 06/26/2015

CX solutions key to digital transformation
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Channel Business Partners | 06/25/2015

Les dirigeants doivent montrer la voie de l’engagement client, selon The Economist
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Networks Asia | 06/25/2015

Social media emerging as key customer experience channel in Asia Pacific
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CFO Innovation | 06/25/2015

Firms That Prioritize Investment in Customer Experience More Likely to Have Better Revenue Growth
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MyCustomer.com | 06/25/2015

CEO engagement in customer experience initiatives drive competitive advantage – report
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The Daily Telegraph | 06/24/2015

Customer service goes social: Genesys
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ARN | 06/24/2015

Australasian Companies Taking Charge of Digital Transformation
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Business Insider Australia | 06/24/2015

CEOs who personally tackle the social media-driven boom in customer experience win back profits
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Technology Decisions | 06/24/2015

Aussie companies spend big on customer experience
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Contact Centre Helper | 06/24/2015

Customer Experience Linked to Profits
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WorkSmart Asia | 06/24/2015

Social media is more important than phone calls or email for customer experience
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Contact Centres | 06/24/2015

Genesys Study: European investment in customer experience up 10% in past 3 years
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The Australian | 06/23/2015

Customer experience set for social media makeover
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Cloud Contact Center Zone | 06/23/2015

Survey Says: CEOs Should Take the Reins on CX Initiatives
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Telecom Reseller | 06/23/2015

C-Suite Must Lead Customer Engagement The Economist Intelligent Unit Reveals
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Contact Centre News | 06/23/2015

European investment in customer experience up ten percent in past three years
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Digital Marketing Magazine | 06/23/2015

European investment in customer experience up ten percent in past three years
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Upgrade Magazine | 06/17/2015

Genesys Customer Experience Platform launched
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IT-Online | 06/08/2015

Genesys integrates with Skype for Business
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Inc.com | 06/05/2015

5 Terrible Ways Companies Say ‘My Bad’
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CIO | 06/05/2015

The future of the contact centre
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Digital Marketing Magazine | 05/27/2015

Make Pushy Push Notifications a Thing of the Past
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Call Center Services, TMCnet | 05/22/2015

Genesys Again Ranks High in Gartner Magic Quadrant List
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TelcoReview NZ | 05/22/2015

Genesys named a Magic Quadrant leader for seventh consecutive year
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Contact Center World | 05/22/2015

News: Genesys Named a Magic Quadrant Leader
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Contact Centres | 05/22/2015

Genesys named Leader in 2015 Magic Quadrant
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IT Pro | 05/21/2015

Intégration de Genesys à Skype For Business
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Contact Centre News | 05/21/2015

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide
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Contact Centres | 05/20/2015

Cloud adoption now a strategic business decision, about more than just technology
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Docaufutur | 05/15/2015

L’intégration de Genesys à Skype For Business donne une nouvelle dimension à sa Plateforme
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No Jitter | 05/14/2015

Genesys integrates with Skype for Business
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Call Centre Helper | 05/13/2015

Integration Improves Cross-Channel Experience
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CIO | 05/08/2015

Are you constraining your back office performance?
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Customer Service Manager | 05/07/2015

Genesys Integrates Skype for Business into its CX Platform
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Call Center Software | 05/06/2015

Genesys Announces Integration with Skype for Business
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Contact Centres | 05/06/2015

Genesys Extends Customer Experience Platform With Skype For Business
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Smart Business | 05/04/2015

Paul Segre has Genesys poised for continued growth by studying what makes customers happy
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DestinationCRM.com | 05/04/2015

Genesys Furthers Integration with Skype for Business
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Contact Center World | 05/04/2015

News: Genesys Integrates with Skype
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Website Magazine | 05/04/2015

New Integration Allows for a More Personal Touch
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Contact Centres | 05/04/2015

Genesys contact centre platform selected by Atom Bank
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MyCustomer.com | 05/01/2015

5 ways to differentiate your mobile customer experience
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Connections Magazine | 04/30/2015

A CIO’s Road Map to the Customer Service Cloud
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Call Centre Helper | 04/29/2015

Partnership Aims for Banking First
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FStech | 04/22/2015

Atom announces customer service IT provider
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Contact Centre News | 04/16/2015

Infographic: evolution of the contact centre
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MyCustomer.com | 04/14/2015

3 reasons why artificial intelligence will continue to revolutionize CX
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Loyalty360 | 04/09/2015

Don’t Get Lost on the Customer Journey
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Salesforce Blog | 04/08/2015

IT Visionaries: How One CIO Built His Cloud Strategy, Team From the Ground Up
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Contact Center Analytics Review | 04/06/2015

Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience
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Silicon Valley Business Journal | 04/03/2015

Genesys’ Alice Katwan | Women of Influence 2015
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Digital Marketing Magazine | 04/01/2015

One Touchscreen to Rule all Touch Points – The iPhone CX
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Call Centre Helper | 04/01/2015

New Platform Captures Omnichannel Journey
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Q1 - 2015

Loyalty360 | 03/31/2015

Genesys Customer Experience Platform Goes Far Beyond CRMs
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Loyalty360 | 03/30/2015

How Digital Anthropology Improves Customer Experience
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Contact Centres | 03/30/2015

Genesys Omnichannel Customer Journey Management
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destinationCRM.com | 03/26/2015

The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need
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The Nation | 03/23/2015

Genesys sees boom as clients merge links with customers
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IT-Online | 03/20/2015

Vodacom starts multi-channel journey
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CMSWire | 03/17/2015

Genesys Update Works to Engage Your Customers
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Smart Customer Service | 03/16/2015

Genesys Releases Contextual Customer Experience Platform
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destinationCRM.com | 03/16/2015

Genesys Debuts the Latest Version of Its Customer Experience Platform
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MyCustomer.com | 03/12/2015

How to find customer journey enlightenment and reach engagement nirvana
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ChannelLife NZ | 03/10/2015

Genesys increases focus on ANZ mid-market with cloud offering
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Contact Centres | 03/10/2015

Genesys: Don’t Let Your Contact Centre Workforce Become the Walking Dead
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ITWire | 03/09/2015

Genesys goes cloud to tap mid-market
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The Stack | 03/04/2015

Cloud compulsion: the IT drivers for change
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ITWire | 03/04/2015

‘No excuse’ for poor customer service
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PR Newswire | 03/03/2015

UPMC Health Plan Wins 2015 Gold Stevie Award for Customer Service
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MyCustomer.com | 02/26/2015

The Contact Center’s Role in Retaining High-Value Banking Customers
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Contact Centres | 02/20/2015

Genesys asks ‘Are Your Customers on a Journey to Nowhere?’
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Contact Centres | 02/17/2015

Genesys Workforce Optimisation: Turn Your Agents into Superheroes
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Call Centre Helper | 02/17/2015

G-Summit UK & Ireland 2015
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Loyalty360 | 02/15/2015

CX Success Starts With Our Customers!
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1to1 Media | 02/13/2015

Are You Ready for the Wearable Contact Center?
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Call Centre Helper | 01/21/2015

Case Study: Sky Improves Customer Experience
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Contact Centres | 01/15/2015

Sky Sharpens Competitive Edge With Genesys Customer Experience Platform
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Call Centre Helper | 01/14/2015

Clouds to Swell by 2020
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Internet Retailer | 01/14/2015

Your contact center is about to get disrupted
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Q4 - 2014

The Global Marketing Alliance | 12/19/2014

Never miss a tweet! Using social analytics for Twitter
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Call Centre Helper | 12/17/2014

Get to Know Your Digital Customers
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TIME Magazine | 12/11/2014

These Are the 50 Best Places to Work for 2015
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Call Centre Helper | 12/03/2014

Duck, Duck, Goose: Filtering Tweets With Social Analytics
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ITProPortal | 12/03/2014

Are You Ready for the Wearable Contact Center?
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AnswerStat Magazine | 12/02/2014

How the Cloud Can Help Safeguard Your Lifeline with the Customer
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PCC Mobile Broadband | 11/23/2014

Singapore Airlines Signs with BT, Genesys for Multi-Channel Customer Experience and Contact Center Solutions
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Telecompaper | 11/18/2014

BT, Genesys win Singapore Airlines contact centre contract
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Contact Centre NEWS | 11/12/2014

How cloud can help safeguard your lifeline with the customer
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MyCustomer.com | 11/10/2014

Twitter ignorance is not bliss! How social analytics can open up a customer blind spot
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CMSWire | 11/10/2014

What the French Taught Me About Customer Service
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CustomerThink | 10/30/2014

5 Ways to Humanize Your Customer Care
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InfotechLead.com | 10/29/2014

Genesys to supply Customer Experience Platform to Tata Sky
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Call Centre Helper | 10/22/2014

Trade Secrets: Simple Ways to Improve Call Scripting
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OnRec | 10/17/2014

Marketing & Customer Service: A Match Made In Heaven?
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MyCustomer.com | 10/09/2014

Are these the four trends driving customer engagement investment?
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destinationCRM.com | 10/08/2014

Genesys Unveils Its Next-Generation User Experience
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Call Centre Helper | 10/08/2014

What to Look for When Buying… an Agent Desktop
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Customer Experience Magazine | 10/06/2014

Improving the Employee Experience in the Call Centre
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Customer Experience Magazine | 10/06/2014

The seven routes to make call routing a success
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The Global Marketing Alliance | 10/06/2014

Top UK retailers losing out from abandoned online shopping trollies – report
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Marketing Interactive | 10/03/2014

Tata Sky enhances its service delivery
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AnswerStat Magazine | 10/02/2014

Securing Sensitive Contact Center Information in the Cloud
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AnswerStat Magazine | 10/02/2014

Is Mobile Enough? How to Create New Opportunities for Customer Engagement
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Call Centre Helper | 10/01/2014

Ensuring Security in the Cloud
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Call Centre Helper | 10/01/2014

Are You Making These 25 Webchat Mistakes?
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Q3 - 2014

Speech Technology Magazine | 09/30/2014

Empyrean Leverages Genesys Technology
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Contact Centre Helper | 09/17/2014

30 Strategies for Improving Agent Productivity
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Contact Centres | 09/15/2014

Genesys: Making the Move to Digital Channels is Easy!
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Retail Technology | 09/08/2014

Westbridge Furniture Designs does cloud
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Opus Research | 09/08/2014

“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
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CIO Asia | 09/04/2014

Genesys acquires Singapore-based CanaPlus Consulting
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CustomerThink | 09/04/2014

The Cloud — Customer Experience’s Saving Grace?
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Frost & Sullivan | 08/14/2014

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year
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Speech Technology Magazine | 07/31/2014

The 2014 Speech Luminaries
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Speech Technology Magazine | 07/29/2014

Star Performers: Genesys Furthers Its Spending Spree
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infoTECH Spotlight | 07/17/2014

Social Media Customer Care, Analytics Pay Big Dividends
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Enterprise Apps Today | 07/09/2014

Genesys to Put IBM’s Watson to Work
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Q2 - 2014

Smart Customer Service | 06/25/2014

Red Hat Taps Genesys for Cloud-Based Customer Experience Platform
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Direct Marketing News | 06/12/2014

IBM Watson Partners With Genesys
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COLLOQUY | 06/12/2014

IBM Watson Partners With Genesys to Improve Customer Experience
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CNBC | 06/10/2014

You may soon get financial advice from a machine
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Outbound Predictive Dialer | 06/05/2014

14 Tips for 2014 to Make Web Chat Work
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Baseline | 05/28/2014

How to Provide World-Class Customer Service
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BusinessNewsDaily | 05/20/2014

14 Interactive Voice Response Solutions for Small Businesses
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Smart Customer Service | 05/14/2014

Is Your Customer in the Driver’s Seat?
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InfotechLead.com | 05/13/2014

Genesys integrates cloud contact center with Zendesk platform
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SearchCRM | 05/12/2014

Social media analysis for the masses and more CRM news
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CMSWire | 05/12/2014

Zendesk, Genesys Form Contact Center Software Alliance
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CRMXchange | 05/12/2014

Genesys Alliance with Zendesk Provides Improved Customer Experience and Offers Expansion Opportuniti
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destinationCRM.com | 05/12/2014

Genesys and Zendesk Form Alliance to Bring Voice to Customer Service Solutions
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enterpriseAPPStoday | 05/12/2014

Genesys, Zendesk Partner to Enhance Cloud Contact Centers
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Loyalty360 | 04/29/2014

Bridging the Retail Physical and Digital Customer Divide
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Re/code | 04/25/2014

What Heartbleed Revealed About Customer Experience
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Customer Magazine | 04/17/2014

What Amazon and Amex Can Teach Us About Customer Service on Mobile
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CRMXchange | 04/02/2014

Genesys Executive Interview: Reed Henry, Chief Marketing Officer
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Q1 - 2014

Smart Customer Service | 03/25/2014

Genesys Adds Social Media Filtering to Its Customer Platform with Solariat Acquisition
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San Francisco Business Times | 03/07/2014

To go, or not to go: Tech’s IPO shuffle
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IT Business Edge | 02/18/2014

Tips for Deploying a Social and Multichannel Cloud Contact Center
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MyCustomer.com | 02/13/2014

Danger ahead: The speech analytics challenge checklist
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Q4 - 2013

Business 2 Community | 12/18/2013

7 Contact Center Trends for 2014
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Smart Customer Service | 11/13/2013

Genesys Unveils New Solutions for Contact Centers of All Sizes
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Q3 - 2013

CMS WiRE | 09/03/2013

Customer Experience: Being Loyal to Your Customer Pays
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Q2 - 2013

IVR Resource | 05/16/2013

Genesys Launches Its Proactive Engagement Solution
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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