{"id":92107,"date":"2018-09-27T10:11:23","date_gmt":"2018-09-27T17:11:23","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=92107"},"modified":"2025-09-10T22:07:07","modified_gmt":"2025-09-11T05:07:07","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/zh-cn\/resources","title":{"rendered":"Resources"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h1 class=\"text-center\">\u53ca\u65f6\u4e86\u89e3\u8054\u7edc\u4e2d\u5fc3\u548c\u5ba2\u6237\u4f53\u9a8c\u7684\u6700\u65b0\u8fdb\u5c55<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757567184207{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">\u7279\u8272\u8d44\u6e90<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,checklist,\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u534810.28.22.png\" height=\"1390\" width=\"2618\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u534810.28.22\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">WEM \u6e05\u5355: \u5145\u5206\u5229\u7528\u60a8\u7684\u52b3\u52a8\u529b\u8d44\u6e90<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,grow your business,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u7535\u5b50\u4e66,ebook,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/five-stories-of-ai-in-customer-experience-an-asia-pacific-perspective\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u53489.19.10.png\" height=\"1425\" width=\"2659\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u53489.19.10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u5728\u5ba2\u6237\u4f53\u9a8c\u4e2d\u7684 \u4e94\u4e2a\u6545\u4e8b: \u4e9a\u592a\u5730\u533a\u89c6\u89d2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,healthcare,public,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"healthcare|public|\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-asia-pacific-customer-experience-transformation-readiness-index-2021\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-09-17-\u4e0b\u53482.58.52.png\" height=\"1353\" width=\"2051\" alt=\"\u622a\u5c4f2021 09 17 \u4e0b\u53482.58.52\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2021 \u5e74\u4e9a\u592a\u5730\u533a\u5ba2\u6237\u4f53\u9a8c\u8f6c\u578b\u51c6\u5907\u5ea6\u6307\u6570<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,grow your business,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,public,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"public|\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-priorities-for-e-conomy-in-asia-paci%ef%ac%81c\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5c01\u9762-1.jpeg\" height=\"327\" width=\"600\" alt=\"\u5c01\u9762\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e9a\u592a\u5730\u533a\u7535\u5b50\u7ecf\u6d4e\u7684\u5ba2\u6237\u4f53\u9a8c\u4f18\u5148\u4e8b\u52a1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Search\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Search<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Topic\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" id=\"improve-customer-experience-zh-cn\" data-slug=\"improve-customer-experience-zh-cn\"><label class=\"form-check-label\" for=\"improve-customer-experience-zh-cn\">\u6539\u5584\u5ba2\u6237\u4f53\u9a8c<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u6539\u5584\u5458\u5de5\u4f53\u9a8c\" id=\"improve-employee-experience-zh-cn\" data-slug=\"improve-employee-experience-zh-cn\"><label class=\"form-check-label\" for=\"improve-employee-experience-zh-cn\">\u6539\u5584\u5458\u5de5\u4f53\u9a8c<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" id=\"level-up-your-technology-zh-cn\" data-slug=\"level-up-your-technology-zh-cn\"><label class=\"form-check-label\" for=\"level-up-your-technology-zh-cn\">\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-zh-cn\" data-slug=\"grow-your-business-zh-cn\"><label class=\"form-check-label\" for=\"grow-your-business-zh-cn\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Content type\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-zh-cn\" data-slug=\"checklist-zh-cn\"><label class=\"form-check-label\" for=\"checklist-zh-cn\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-zh-cn\" data-slug=\"product-overview-zh-cn\"><label class=\"form-check-label\" for=\"product-overview-zh-cn\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u5b9e\u7528\u6307\u5357\" id=\"practical-guide-zh-cn\" data-slug=\"practical-guide-zh-cn\"><label class=\"form-check-label\" for=\"practical-guide-zh-cn\">\u5b9e\u7528\u6307\u5357<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u62a5\u544a\" id=\"report-zh-cn\" data-slug=\"report-zh-cn\"><label class=\"form-check-label\" for=\"report-zh-cn\">\u62a5\u544a<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u7535\u5b50\u4e66\" id=\"ebook-zh-cn\" data-slug=\"ebook-zh-cn\"><label class=\"form-check-label\" for=\"ebook-zh-cn\">\u7535\u5b50\u4e66<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u7f51\u7edc\u6587\u7ae0\" id=\"web-article-zh-cn\" data-slug=\"web-article-zh-cn\"><label class=\"form-check-label\" for=\"web-article-zh-cn\">\u7f51\u7edc\u6587\u7ae0<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u89c6\u9891\" id=\"video-zh-cn\" data-slug=\"video-zh-cn\"><label class=\"form-check-label\" for=\"video-zh-cn\">\u89c6\u9891<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Industry\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-zh-cn\" data-slug=\"healthcare-zh-cn\"><label class=\"form-check-label\" for=\"healthcare-zh-cn\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-zh-cn\" data-slug=\"public-zh-cn\"><label class=\"form-check-label\" for=\"public-zh-cn\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u5de5\u4e1a\u7684\" id=\"industrial-zh-cn\" data-slug=\"industrial-zh-cn\"><label class=\"form-check-label\" for=\"industrial-zh-cn\">\u5de5\u4e1a\u7684<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u6280\u672f\" id=\"technology-zh-cn\" data-slug=\"technology-zh-cn\"><label class=\"form-check-label\" for=\"technology-zh-cn\">\u6280\u672f<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u91d1\u878d\" id=\"financial-zh-cn\" data-slug=\"financial-zh-cn\"><label class=\"form-check-label\" for=\"financial-zh-cn\">\u91d1\u878d<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u96f6\u552e\" id=\"retail-zh-cn\" data-slug=\"retail-zh-cn\"><label class=\"form-check-label\" for=\"retail-zh-cn\">\u96f6\u552e<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Capability\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-zh-cn\" data-slug=\"outbound-zh-cn\"><label class=\"form-check-label\" for=\"outbound-zh-cn\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-zh-cn\" data-slug=\"voice-zh-cn\"><label class=\"form-check-label\" for=\"voice-zh-cn\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316\" id=\"ai-and-automation-zh-cn\" data-slug=\"ai-and-automation-zh-cn\"><label class=\"form-check-label\" for=\"ai-and-automation-zh-cn\">\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\" id=\"wem-zh-cn\" data-slug=\"wem-zh-cn\"><label class=\"form-check-label\" for=\"wem-zh-cn\">\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u547c\u5165\" id=\"inbound-zh-cn\" data-slug=\"inbound-zh-cn\"><label class=\"form-check-label\" for=\"inbound-zh-cn\">\u547c\u5165<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u6570\u5b57\u5316\" id=\"digital-zh-cn\" data-slug=\"digital-zh-cn\"><label class=\"form-check-label\" for=\"digital-zh-cn\">\u6570\u5b57\u5316<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"0\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u806f\u7d61\u4e2d\u5fc3\u5373\u670d\u52d9 (CCaaS)\u7684\u95dc\u9375\u80fd\u529b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"1\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/manufacture-case\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG22-1.jpeg\" height=\"344\" width=\"604\" alt=\"Wechatimg22\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8d4b\u80fd\u5ba2\u6237\u751f\u547d\u5468\u671f\u7ba1\u7406\uff0c \u63a8\u52a8\u667a\u80fd\u5236\u9020\u4f53\u9a8c\u521b\u65b0 &#8211; \u5ba2\u6237\u6848\u4f8b\u5206\u4eab<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"2\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/unlock-the-power-of-choice-with-multicloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2022-08-14-\u4e0b\u534810.13.09.png\" height=\"427\" width=\"560\" alt=\"\u622a\u5c4f2022 08 14 \u4e0b\u534810.13.09\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u501f\u52a9\u591a\u4e91\u6280\u672f\uff0c\u91ca\u653e\u9009\u62e9\u7684\u529b\u91cf<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"3\" data-tags=\"resources,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/business-case-for-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2022-08-14-\u4e0b\u53489.41.27-1-566x371.png\" height=\"371\" width=\"566\" alt=\"\u622a\u5c4f2022 08 14 \u4e0b\u53489.41.27\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4f01\u4e1a\u4e3a\u4f55\u9700\u8981\u66f4\u5177\u540c\u7406\u5fc3\u7684\u4f53\u9a8c\u521b\u5efa\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-cloud-cx-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2022-03-30-\u4e0b\u534810.41.44-566x369.png\" height=\"369\" width=\"566\" alt=\"\u622a\u5c4f2022 03 30 \u4e0b\u534810.41.44\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e00\u4f53\u5316\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"5\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/state-of-cx-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2022-02-19-\u4e0b\u53485.41.42-566x376.png\" height=\"376\" width=\"566\" alt=\"\u622a\u5c4f2022 02 19 \u4e0b\u53485.41.42\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5ba2\u6237\u4f53\u9a8c\u73b0\u72b6\u62a5\u544a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"6\" data-tags=\"resources,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/customer-service-best-practices-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u534810.28.40-566x316.png\" height=\"316\" width=\"566\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u534810.28.40\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5ba2\u6237\u670d\u52a1\u6700\u4f73\u5b9e\u8df5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"7\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,checklist,\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u534810.28.22-566x301.png\" height=\"301\" width=\"566\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u534810.28.22\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">WEM \u6e05\u5355: \u5145\u5206\u5229\u7528\u60a8\u7684\u52b3\u52a8\u529b\u8d44\u6e90<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-five-phases-of-digital-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u53489.18.56-566x294.png\" height=\"294\" width=\"566\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u53489.18.56\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6570\u5b57\u5316\u4ea4\u4e92\u7684\u4e94\u4e2a\u9636\u6bb5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,grow your business,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u7535\u5b50\u4e66,ebook,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/five-stories-of-ai-in-customer-experience-an-asia-pacific-perspective\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-13-\u4e0b\u53489.19.10-566x303.png\" height=\"303\" width=\"566\" alt=\"\u622a\u5c4f2021 12 13 \u4e0b\u53489.19.10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u5728\u5ba2\u6237\u4f53\u9a8c\u4e2d\u7684 \u4e94\u4e2a\u6545\u4e8b: \u4e9a\u592a\u5730\u533a\u89c6\u89d2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"10\" data-tags=\"resources,grow your business,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/google-ccai-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-11-26-\u4e0b\u534811.49.45-566x316.png\" height=\"316\" width=\"566\" alt=\"\u622a\u5c4f2021 11 26 \u4e0b\u534811.49.45\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7814\u8a0e\u6703\u8cc7\u6599 &#8211; Genesys + Google CCAI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"11\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-google-ccai-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-11-26-\u4e0b\u534811.49.29-566x295.png\" height=\"295\" width=\"566\" alt=\"\u622a\u5c4f2021 11 26 \u4e0b\u534811.49.29\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7814\u8a0e\u6703\u8cc7\u6599 &#8211; \u8b93AI\u5e6b\u52a9\u60a8\u63d0\u4f9b\u66f4\u6709\u6548\u7684\u5ba2\u6236\u670d\u52d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u5b9e\u7528\u6307\u5357,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5458\u5de5\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-01-\u4e0b\u53489.20.15-566x349.png\" height=\"349\" width=\"566\" alt=\"\u622a\u5c4f2021 12 01 \u4e0b\u53489.20.15\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u73b0\u4ee3\u5458\u5de5\u656c\u4e1a\u5ea6\u5b9e\u7528\u6307\u5357<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,\u5b9e\u7528\u6307\u5357,practical guide,\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-12-01-\u4e0b\u53489.13.49-566x305.png\" height=\"305\" width=\"566\" alt=\"\u622a\u5c4f2021 12 01 \u4e0b\u53489.13.49\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u73b0\u4ee3\u4eba\u529b\u89c4\u5212\u5b9e\u7528\u6307\u5357<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,\u5b9e\u7528\u6307\u5357,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/bricom-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/image-3-566x318.jpeg\" height=\"318\" width=\"566\" alt=\"Image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5728AWS\u5feb\u901f\u90e8\u7f72\u9ad8\u6548\u7684Genesys\u4e91\u7aef\u5ba2\u670d\u4e2d\u5fc3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-connected-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/theconnectedcustomer-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Theconnectedcustomer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e92\u8054\u5ba2\u6237\u4f53\u9a8c\uff1aCX \u662f\u5f53\u4eca\u6d88\u8d39\u8005\u5b9a\u4e49\u54c1\u724c\u6210\u529f\u4e0e\u5426\u7684\u5173\u952e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"16\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/aws-dtc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-11-16-\u4e0b\u534810.06.27-566x319.png\" height=\"319\" width=\"566\" alt=\"\u622a\u5c4f2021 11 16 \u4e0b\u534810.06.27\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AWS &#8211; DTC\u521b\u9020\u5236\u9020\u4e1a\u54c1\u724c\u51fa\u6d77\u5947\u8ff9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,\u96f6\u552e,retail\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/midea-success-story\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-11-16-\u4e0b\u534810.33.41-566x317.png\" height=\"317\" width=\"566\" alt=\"\u622a\u5c4f2021 11 16 \u4e0b\u534810.33.41\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7f8e\u7684\u96c6\u56e2 &#8211; \u667a\u6167\u578b\u4ea4\u4e92\u4e2d\u5fc3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"18\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/best-practices-for-a-seamless-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7f29\u7565\u56fe-566x437.jpeg\" height=\"437\" width=\"566\" alt=\"\u7f29\u7565\u56fe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5168\u6e20\u9053\u5ba2\u6237\u4f53\u9a8c\u6700\u4f73\u5b9e\u8df5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"19\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u5b9e\u7528\u6307\u5357,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/moments-connected-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-09-24-\u4e0b\u53489.09.39-1-566x321.png\" height=\"321\" width=\"566\" alt=\"\u622a\u5c4f2021 09 24 \u4e0b\u53489.09.39\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8fde\uff08\u8054\uff09\u63a5\u7684\u5ba2\u6237\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div 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src=\"https:\/\/www.genesys.com\/media\/\u6377\u4fe1-\u4f55\u5b50\u6587-566x317.jpg\" height=\"317\" width=\"566\" alt=\"\u6377\u4fe1 \u4f55\u5b50\u6587\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u201c\u4e91\u201d\u3001\u667a\u201d\u8f6c\u578b\u63a2\u7d22 &#8211; \u6377\u4fe1\u547c\u53eb\u4e2d\u5fc3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"22\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u5b9e\u7528\u6307\u5357,practical guide,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/5g-digital-agent-asset\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG1-566x318.jpeg\" height=\"318\" width=\"566\" alt=\"Wechatimg1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5G\u8d4b\u80fd\uff0c\u6570\u5b57\u5316\u89c6\u9891\u5ba2\u670d\u65b0\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"23\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,healthcare,public,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"healthcare|public|\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-asia-pacific-customer-experience-transformation-readiness-index-2021\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-09-17-\u4e0b\u53482.58.52-566x373.png\" height=\"373\" width=\"566\" alt=\"\u622a\u5c4f2021 09 17 \u4e0b\u53482.58.52\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2021 \u5e74\u4e9a\u592a\u5730\u533a\u5ba2\u6237\u4f53\u9a8c\u8f6c\u578b\u51c6\u5907\u5ea6\u6307\u6570<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"24\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,outbound,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/omnichannel_cloudoutbound\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG8-3-566x236.jpeg\" height=\"236\" width=\"566\" alt=\"Wechatimg8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u5168\u5a92\u4f53\u5ba2\u670d\u4e2d\u5fc3\u548c\u5916\u62e8\u7cfb\u7edf<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/multi-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Calvin_Qiu-1-566x308.jpg\" height=\"308\" width=\"566\" alt=\"Calvin qiu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u591a\u59ff\u591a\u5f69\u8bddG\u4e91<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"26\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesyscloud-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u8d75\u94ee-1-566x308.jpg\" height=\"308\" width=\"566\" alt=\"\u8d75\u94ee\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e16\u754c\u4e92\u8054\uff0cGenesys\u4e91\u5ba2\u670d\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"27\" data-tags=\"resources,\u5b9e\u7528\u6307\u5357,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-journey\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u622a\u5c4f2021-11-16-\u4e0b\u534811.08.02-566x316.png\" height=\"316\" width=\"566\" alt=\"\u622a\u5c4f2021 11 16 \u4e0b\u534811.08.02\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u670d\u52a1\u8bbe\u8ba1\u601d\u7ef4\uff0c\u52a9\u529b\u4f53\u9a8c\u79d1\u6280\u843d\u5730<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"28\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Roger-566x308.jpg\" height=\"308\" width=\"566\" alt=\"Roger\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u72ec\u6811\u4e00\u5e1c\u7684\u5ba2\u6237\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"29\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u4e94\u4e2a\u6b65\u9aa4-566x372.png\" height=\"372\" width=\"566\" alt=\"\u4e94\u4e2a\u6b65\u9aa4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u638c\u63e1\u6570\u5b57\u5316\u5ba2\u6237\u4ea4\u4e92\u7684\u4e94\u4e2a\u6b65\u9aa4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"30\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u5b9e\u7528\u6307\u5357,practical guide,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u638c\u63e1\u6d88\u606f\u4f20\u9012\u5e94\u7528\u7a0b\u5e8f-566x328.png\" height=\"328\" width=\"566\" alt=\"\u638c\u63e1\u6d88\u606f\u4f20\u9012\u5e94\u7528\u7a0b\u5e8f\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7f51\u7edc\u6d88\u606f\u4f20\u9012\u5b9e\u7528\u6307\u5357<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"31\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u5b9e\u7528\u6307\u5357,practical guide,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/a-practical-guide-to-messaging-apps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7f51\u7edc\u6d88\u606f\u4f20\u9012-566x310.png\" height=\"310\" width=\"566\" alt=\"\u7f51\u7edc\u6d88\u606f\u4f20\u9012\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6d88\u606f\u4f20\u9012\u5e94\u7528\u7a0b\u5e8f\u5b9e\u7528\u6307\u5357<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"32\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u5b9e\u7528\u6307\u5357,practical guide,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u5b9e\u7528\u6307\u5357\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/chatbot-1-566x290.png\" height=\"290\" width=\"566\" alt=\"Chatbot\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u638c\u63e1\u673a\u5668\u4eba\u7684\u5b9e\u7528\u6307\u5357<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/joint-webinar-cloud-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Jabra-566x308.jpg\" height=\"308\" width=\"566\" alt=\"Jabra\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Joint Webinar &#8211; Cloud Transformation<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/race-to-cloud-deck\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6f14\u8bb2\u8d44\u6599 &#8211; \u4f01\u4e1a\u51fa\u6d77\uff0c\u6d77\u5916\u4e91\u5ba2\u670d\u4e2d\u5fc3\u5efa\u8bbe\u79d8\u7b08<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/fintech-excellent_customer_service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG8-1-566x317.jpeg\" height=\"317\" width=\"566\" alt=\"Wechatimg8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5168\u6e20\u9053\u878d\u5408\u89e6\u8fbe\u6280\u672f\uff0c\u5168\u6d41\u7a0b\u8d4b\u80fd\u4e1a\u52a1\u53d1\u5c55<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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resource-title\">\u201c\u4f53\u9a8c\u7ecf\u6d4e\u201d\u65f6\u4ee3\uff0c\u4e0e\u201c\u8d85\u7ea7\u72ec\u89d2\u517d\u201d\u5171\u821e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/midea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7f8e\u7684-566x317.jpeg\" height=\"317\" width=\"566\" alt=\"\u7f8e\u7684\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7f8e\u7684 &#8211; \u5168\u7403\u547c\u53eb\u4e2d\u5fc3\u80fd\u529b\u642d\u5efa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"38\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-multicloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/sky-566x320.png\" height=\"320\" width=\"566\" alt=\"Sky\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys &#8211; \u4e91\u5377\u4e91\u8212\uff0c\u9002\u201c\u4e91\u201d\u800c\u751f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"39\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-cloud-strategy-and-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/roger-566x319.png\" height=\"319\" width=\"566\" alt=\"Roger\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys &#8211; \u6218\u7565\u4e0e\u521b\u65b0 &#8211; \u6709\u4e91\u4e43\u5927<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"40\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-cloud-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/jared-566x317.png\" height=\"317\" width=\"566\" alt=\"Jared\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys &#8211; \u5fae\u670d\u52a1\u3001\u4e91\u539f\u751f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"41\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/xiao-i-robert\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5c0fi-566x317.jpeg\" height=\"317\" width=\"566\" alt=\"\u5c0fi\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5c0fi\u673a\u5668\u4eba &#8211; \u62e5\u62b1\u667a\u80fd\u5316\u547c\u53eb\u4e2d\u5fc3 \u5404\u884c\u4e1a\u6807\u6746\u5ba2\u6237\u5206\u4eab<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"42\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-tour-didi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6ef4\u6ef4\u51fa\u884c-566x317.png\" height=\"317\" width=\"566\" alt=\"\u6ef4\u6ef4\u51fa\u884c\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6ef4\u6ef4\u51fa\u884c &#8211; \u6570\u5b57\u8d4b\u80fd\u670d\u52a1\u6539\u5584 \u4f53\u9a8c\u9a71\u52a8\u4e1a\u52a1\u589e\u957f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"43\" data-tags=\"resources,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-tour-jingdongdaojia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u4eac\u4e1c\u5230\u5bb6-566x317.png\" height=\"317\" width=\"566\" alt=\"\u4eac\u4e1c\u5230\u5bb6\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4eac\u4e1c\u5230\u5bb6 &#8211; \u7ad9\u5728\u201c\u75ab\u201d\u8d77\uff0c \u75ab\u60c5\u4e0b\u7684\u8fd0\u8425\u7ba1\u7406<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"44\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-tour-pingan\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5e73\u5b89\u79d1\u6280-566x317.png\" height=\"317\" width=\"566\" alt=\"\u5e73\u5b89\u79d1\u6280\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5e73\u5b89\u79d1\u6280 &#8211; Genesys\u5728\u5e73\u5b89\u7684\u5b9e\u8df5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"45\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/how-lenovo-ap-cec-sustain-services-over-covid-19\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u8054\u60f3-1-566x317.png\" height=\"317\" width=\"566\" alt=\"\u8054\u60f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">How Lenovo AP CEC Sustain Services Over COVID-19<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"46\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7f51\u7edc\u6587\u7ae0,web article,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-tour-tongcheng\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u540c\u57ce\u65c5\u884c-566x317.png\" height=\"317\" width=\"566\" alt=\"\u540c\u57ce\u65c5\u884c\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u540c\u7a0b\u65c5\u884c &#8211; \u9006\u5883\u4e0b\u7684\u201c\u670d\u52a1\u201d\u521b\u65b0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"47\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-tour-homecredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6377\u4fe1-566x317.png\" height=\"317\" width=\"566\" alt=\"\u6377\u4fe1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6377\u4fe1 &#8211; \u6280\u672f\u8d4b\u80fd\u4e1a\u52a1 \u9f50\u5fc3\u5171\u514b\u96be\u5173<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col 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src=\"https:\/\/www.genesys.com\/media\/\u5c4f\u5e55\u5feb\u7167-2020-10-25-\u4e0b\u53486.32.55-566x319.png\" height=\"319\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2020 10 25 \u4e0b\u53486.32.55\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u52a9\u529b\u79df\u79df\u8f66\u642d\u5efa\u51fa\u6d77\u5168\u5a92\u4f53\u5ba2\u670d\u4e2d\u5fc3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"51\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-outbound-2\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u4e8c\u7ea7\u9875\u9762\u5c01\u9762\u56fe-566x308.png\" height=\"308\" width=\"566\" alt=\"\u4e8c\u7ea7\u9875\u9762\u5c01\u9762\u56fe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Outbound<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"52\" data-tags=\"resources,grow your business,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,public,\u5de5\u4e1a\u7684,industrial,\u6280\u672f,technology,\u91d1\u878d,financial,\u96f6\u552e,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"public|\u5de5\u4e1a\u7684|\u6280\u672f|\u91d1\u878d|\u96f6\u552e\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-priorities-for-e-conomy-in-asia-paci%ef%ac%81c\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5c01\u9762-1-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"\u5c01\u9762\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e9a\u592a\u5730\u533a\u7535\u5b50\u7ecf\u6d4e\u7684\u5ba2\u6237\u4f53\u9a8c\u4f18\u5148\u4e8b\u52a1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"53\" data-tags=\"resources,grow your business,\u7f51\u7edc\u6587\u7ae0,web article,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/webinar-deck-esoon-5g\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG4-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"Wechatimg4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8d44\u6599\u5206\u4eab &#8211; 5G\u65f6\u4ee3\u89c6\u9891\u5750\u5e2d\u65b0\u4f53\u9a8c Genesys\u643a\u624b\u4ebf\u8fc5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"54\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,\u6280\u672f,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5458\u5de5\u4f53\u9a8c|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\u6280\u672f\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/bpos-in-asia-pacific-reinventing-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5c4f\u5e55\u5feb\u7167-2020-07-10-\u4e0b\u53486.09.34-566x389.png\" height=\"389\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2020 07 10 \u4e0b\u53486.09.34\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e9a\u592a\u5730\u533a\u7684 BPO\uff1a\u521b\u65b0\u589e\u957f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary 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decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG17-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"Wechatimg17\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4fdd\u9669\u65f6\u4ee34.0 &#8211; \u4e9a\u592a\u5730\u533a\u5ba2\u6237\u7684\u4f18\u5148\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"57\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u62a5\u544a,report,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5168\u7403AI\u8bae\u7a0b-566x308.jpg\" height=\"308\" width=\"566\" alt=\"\u5168\u7403ai\u8bae\u7a0b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5168\u7403 AI \u8bae\u7a0b &#8211; \u6570\u636e\u5171\u4eab\u7684\u524d\u666f\u3001\u73b0\u72b6\u4e0e\u672a\u6765<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"58\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/keenbest-deck-share\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG15-1-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"Wechatimg15\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8d44\u6599\u5206\u4eab &#8211; \u5b9e\u51b5\u6f14\u793a\uff0c\u5982\u4f55\u63d0\u9ad8\u8fdc\u7a0b\u5de5\u4f5c\u8d28\u91cf<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary 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resource-title\">\u65b0\u57fa\u5efa\u91ca\u653eAi\u65b0\u52a8\u80fd\uff0c\u4e2a\u6027\u5316\u667a\u80fd\u5ba2\u670d\u663e\u8eab\u624b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"60\" data-tags=\"resources,\u6539\u5584\u5458\u5de5\u4f53\u9a8c,improve employee experience,\u62a5\u544a,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5458\u5de5\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/gartner2020-wem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner-MQ-Report-EN-Thumbnails-Sidebar-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Gartner mq report en thumbnails sidebar\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u300a2020\u5e74\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\u9b54\u529b\u8c61\u9650\u62a5\u544a\u300b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"61\" data-tags=\"resources,grow your business,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u62a5\u544a,report,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73|\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316|\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-three-customer-service-megatrends-in-2020-fuse-ai-and-agents-to-drive-better-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Forrester-Trend-2020-Chinese-resource-image.jpg\" height=\"240\" width=\"440\" alt=\"Forrester 2020 cx trend report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2020 \u5e74\u4e09\u5927\u5ba2\u6237\u670d\u52a1\u8d8b\u52bf\uff1a\u878d\u5408 AI \u548c\u5ea7\u5e2d\u4ee5\u5e26\u6765\u66f4\u597d\u7684\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"62\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/esoon-webinar-deck\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG32-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"Wechatimg32\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u652f\u6301\u5c45\u5bb6\u5ea7\u5e2d \u6309\u9700\u79df\u7528\u4e91\u65b9\u6848<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"63\" data-tags=\"resources,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/spendmoney-makemoney\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/money.jpeg\" height=\"282\" width=\"500\" alt=\"Money\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9322\u4f86\u9322\u5f80 \u2f63\u2f63\u4e0d\u606f &#8211; \u4ea4\u4ed8\u6210\u529f\u5ba2\u6236\u9ad4\u9a57\u7684\u56db\u5247\u4f01\u696d\u6848\u4f8b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"64\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/webinar-deck-audiocodes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5c45\u5bb6\u5ba2\u670d\u89e3\u51b3\u65b9\u6848\u5c01\u9762\u56fe-566x308.jpg\" height=\"308\" width=\"566\" alt=\"\u5c45\u5bb6\u5ba2\u670d\u89e3\u51b3\u65b9\u6848\u5c01\u9762\u56fe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u8054\u624b\u5965\u79d1\u707e\u5907\u547c\u53eb\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u8d44\u6599\u5206\u4eab<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"65\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,\u89c6\u9891,video,\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0|\u89c6\u9891\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u52b3\u52a8\u529b\u4ea4\u4e92\u7ba1\u7406\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/webinar-deck-copc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WechatIMG2-566x308.jpeg\" height=\"308\" width=\"566\" alt=\"Wechatimg2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5c45\u5bb6\/\u8fdc\u7a0b\u5ea7\u5e2d\uff0c\u8fd0\u8425\u7ba1\u7406\u4e4b\u6311\u6218\u4e0e\u5bf9\u7b56<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"66\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cx-mid-desk-deck\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e11b5bb9-wechatimg9.jpeg\" height=\"774\" width=\"1001\" alt=\"Wechatimg9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6253\u9020\u4f01\u4e1a\u5ba2\u6237\u670d\u52a1\u4e2d\u53f0-\u8d44\u6599\u4e0b\u8f7d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"67\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/cc-cloud-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aa472114-\u5c4f\u5e55\u5feb\u7167-2019-05-10-\u4e0b\u53485.19.35-2-566x318.png\" height=\"318\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 05 10 \u4e0b\u53485.19.35 (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6f14\u8bb2\u6750\u6599 \u2013 \u201c\u4e91\u7684\u89e3\u6790\u201d\u5728\u7ebf\u7814\u8ba8\u4f1a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"68\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,\u96f6\u552e,retail,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u96f6\u552e\" data-tax_capability_sitewide=\"\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-elong\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d6479a0a-\u5c4f\u5e55\u5feb\u7167-2019-06-09-\u4e0b\u53481.57.09-566x318.png\" height=\"318\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 09 \u4e0b\u53481.57.09\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G Summit-\u540c\u7a0b\u827a\u9f99-\u805a\u7126\u201c\u65b0\u5ba2\u670d\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"69\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/dada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9f8919cc-\u5c4f\u5e55\u5feb\u7167-2019-06-09-\u4e0b\u53481.55.11-566x319.png\" height=\"319\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 09 \u4e0b\u53481.55.11\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G Summit &#8211; \u8fbe\u8fbe-\u4eac\u4e1c\u5230\u5bb6 \u201c\u7ecf\u9a8c\u4f53\u9a8c\uff0c\u5982\u4f55\u6253\u9020\u5cf0\u503c\u4f53\u9a8c\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"70\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-genesys-ai-steve-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a4aa8213-\u5c4f\u5e55\u5feb\u7167-2019-06-09-\u4e0b\u53481.59.35-566x317.png\" height=\"317\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 09 \u4e0b\u53481.59.35\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G-Summit &#8211; Genesys AI \u4f18\u5316\u4f53\u9a8c\u5386\u7a0b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-genesys-bruce-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ace8477b-\u5c4f\u5e55\u5feb\u7167-2019-06-09-\u4e0b\u53481.59.18-566x318.png\" height=\"318\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 09 \u4e0b\u53481.59.18\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G-Summit &#8211; GenesysAI \u672a\u6765\u5ba2\u6237\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"72\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-genesy-apac-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fb2227ee-\u5c4f\u5e55\u5feb\u7167-2019-06-09-\u4e0b\u53481.58.18-566x319.png\" height=\"319\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 09 \u4e0b\u53481.58.18\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G-Summit &#8211; Genesys\u4e9a\u592a\u53d1\u5c55\u6218\u7565<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"73\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/g-summit-genesys-roger\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c64d6940-\u5c4f\u5e55\u5feb\u7167-2019-06-14-\u4e0b\u53481.28.42-566x319.png\" height=\"319\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 06 14 \u4e0b\u53481.28.42\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G-Summit &#8211; Genesys\u611f\u6027\u4f53\u9a8c\uff0c\u667a\u6167\u4e4b\u65c5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"74\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,\u91d1\u878d,financial,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/boysysfinancial-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c8058df3-\u5c4f\u5e55\u5feb\u7167-2019-07-23-\u4e0b\u53485.07.45-2.png\" height=\"651\" width=\"1157\" alt=\"\u5c4f\u5e55\u5feb\u7167 2019 07 23 \u4e0b\u53485.07.45 (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u656c\u754f\u521d\u5fc3\uff0c\u667a\u7406\u6709\u65b9 &#8211; \u6f14\u8bb2\u6750\u6599<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"75\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,outbound,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound\"><a class=\"card 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alt=\"\u672a\u547d\u540d  1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u600e\u6837\u7b97\u662f 2019\u5e74 \u4ee4\u4eba\u6ee1\u610f\u7684 \u5ba2\u6237\u670d\u52a1\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"79\" data-tags=\"resources,\u6539\u5584\u5ba2\u6237\u4f53\u9a8c,improve customer experience,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/asias-ai-agenda\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6e9d96c5-asias-ai-agenda-the-ecosystem-eb-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"Asia&#8217;s ai agenda   the ecosystem eb resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e9a\u6d32\u4eba\u5de5\u667a\u80fd\u8bae\u7a0b\uff1a\u751f\u6001\u7cfb\u7edf<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"85\" data-tags=\"resources,\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73,level up your technology,\u62a5\u544a,report,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u63d0\u5347\u60a8\u7684\u6280\u672f\u6c34\u5e73\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/mitreport-human-bot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d4832d42-image.png\" height=\"280\" width=\"500\" alt=\"Image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT\u5168\u7403\u62a5\u544a\uff1a\u4eba\u7c7b+\u673a\u5668\u4eba\uff1a\u4e0d\u5b89\u4e0e\u673a\u9047<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item 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src=\"https:\/\/www.genesys.com\/media\/ce27efe8-\u5c4f\u5e55\u5feb\u7167-2018-12-24-\u4e0b\u53485.12.11-566x319.png\" height=\"319\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2018 12 24 \u4e0b\u53485.12.11\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91d1\u878d\u670d\u52a1\u673a\u6784\u5982\u4f55\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6539\u53d8\u5ba2\u6237\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,\u62a5\u544a,report,\u7f51\u7edc\u6587\u7ae0,web article,outbound,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,\u547c\u5165,inbound,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u62a5\u544a|\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound|\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316|\u547c\u5165|\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/how-banks-prepare-for-new-consumers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58ec593a-\u5c4f\u5e55\u5feb\u7167-2018-12-24-\u4e0b\u53484.35.38-566x317.png\" height=\"317\" width=\"566\" alt=\"\u5c4f\u5e55\u5feb\u7167 2018 12 24 \u4e0b\u53484.35.38\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5343\u79a7\u4e00\u4ee3\u4e4b\u540e\uff1a\u94f6\u884c\u5982\u4f55\u4e3a\u65b0\u6d88\u8d39\u8005\u505a\u51c6\u5907<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small 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alt=\"Employee engagement is key\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e3a\u4ec0\u4e48\u5458\u5de5\u53c2\u4e0e\u5ea6\u662f\u8d62\u5f97\u5353\u8d8a\u5ba2\u6237\u4f53\u9a8c\u7684\u5173\u952e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"90\" data-tags=\"resources,\u62a5\u544a,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/drive-marketing-and-cx-convergence-with-modern-technology-solutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0e1e1932-forrester_research_reports-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"Forrester research reports resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91c7\u7528\u73b0\u4ee3\u6280\u672f\u89e3\u51b3\u65b9\u6848\u63a8\u52a8\u5e02\u573a\u8425\u9500\u548c\u5ba2\u6237\u4f53\u9a8c\u76f8\u878d\u5408<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"91\" data-tags=\"resources,\u62a5\u544a,report,outbound,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,\u547c\u5165,inbound,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound|\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316|\u547c\u5165|\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/retail-spotlight-drive-marketing-and-cx-convergence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/69421222-forrester_research_spotlight_retail-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"Forrester research spotlight retail resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91c7\u7528\u73b0\u4ee3\u6280\u672f\u63a8\u52a8\u5e02\u573a\u8425\u9500\u548c\u5ba2\u6237\u4f53\u9a8c\u76f8\u878d\u5408\uff1a\u805a\u7126\u96f6\u552e\u4e0e\u7535\u5546\u884c\u4e1a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"92\" data-tags=\"resources,\u62a5\u544a,report,outbound,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,\u547c\u5165,inbound,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound|\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316|\u547c\u5165|\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/bfsi-spotlight-drive-marketing-and-cx-convergence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/71313fa5-forrester_research_spotlight_bfsi-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"Forrester research spotlight bfsi resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91c7\u7528\u73b0\u4ee3\u6280\u672f\u63a8\u52a8\u5e02\u573a\u8425\u9500\u548c\u5ba2\u6237\u4f53\u9a8c\u76f8\u878d\u5408\uff1a\u805a\u7126\u94f6\u884c\u3001\u91d1\u878d\u670d\u52a1\u4e0e\u4fdd\u9669\u884c\u4e1a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,\u62a5\u544a,report,outbound,\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316,ai and automation,\u547c\u5165,inbound,\u6570\u5b57\u5316,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u62a5\u544a\" data-tax_sector=\"\" data-tax_capability_sitewide=\"outbound|\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316|\u547c\u5165|\u6570\u5b57\u5316\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/medical-spotlight-drive-marketing-and-cx-convergence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/89cd9d2a-forrester_healthcare_spotlight-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"Forrester healthcare spotlight resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91c7\u7528\u73b0\u4ee3\u6280\u672f\u63a8\u52a8\u5e02\u573a\u8425\u9500\u548c\u5ba2\u6237\u4f53\u9a8c\u76f8\u878d\u5408\uff1a\u805a\u7126\u533b\u7597\u4e0e\u5236\u836f\u884c\u4e1a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"94\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/pureconnect-service-center-integration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6339ecc8-qq\u6d4f\u89c8\u5668\u622a\u56fe20180904162714-566x317.png\" height=\"317\" width=\"566\" alt=\"Qq\u6d4f\u89c8\u5668\u622a\u56fe20180904162714\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect \u4e00\u4f53\u5316\u7684\u5ba2\u670d\u4f53\u9a8c\u5386\u7a0b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/frost-sullivan-from-old-school-to-next-gen-ivr\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost &#038; Sullivan: \u4ece\u4f20\u7edf\u6280\u672f\u5230\u4e0b\u4e00\u4ee3\u7684 IVR<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6339ecc8-qq\u6d4f\u89c8\u5668\u622a\u56fe20180904162714-566x317.png\" height=\"317\" width=\"566\" alt=\"Qq\u6d4f\u89c8\u5668\u622a\u56fe20180904162714\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect \u4e00\u4f53\u5316\u7684\u5168\u6e20\u9053\u89e3\u51b3\u65b9\u6848<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesysfor-education-industry\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e4071709-qq\u6d4f\u89c8\u5668\u622a\u56fe20180913161938-566x319.png\" height=\"319\" width=\"566\" alt=\"Qq\u6d4f\u89c8\u5668\u622a\u56fe20180913161938\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6559\u80b2\u884c\u4e1a\u89e3\u51b3\u65b9\u6848\u5206\u4eab<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"98\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/143f3018-qq\u6d4f\u89c8\u5668\u622a\u56fe20180919121524-566x318.png\" height=\"318\" width=\"566\" alt=\"Qq\u6d4f\u89c8\u5668\u622a\u56fe20180919121524\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5ba2\u6237\u4f53\u9a8c\uff0c\u667a\u5728\u5fc5\u5f97<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,\u89c6\u9891,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u89c6\u9891\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/deliver-seamless-effortless-and-personalized-experiences-with-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/11b42fda-11b42fda-\u5fae\u4fe1\u56fe\u7247_20180814113219.jpg\" height=\"240\" width=\"440\" alt=\"11b42fda \u5fae\u4fe1\u56fe\u7247 20180814113219\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e0eGenesys\u643a\u624b\u6253\u9020\u65e0\u7f1d\u3001\u8f7b\u677e\u548c\u4e2a\u6027\u5316\u7684\u670d\u52a1\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/forrester-tei-spotlight-organizations-moving-from-less-advanced-cloud-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1b82125c-1b82125c-genesys-purecloud-tei-spotlight-cloud-wp-resource_center-cn.png\" height=\"240\" width=\"440\" alt=\"1b82125c genesys purecloud tei spotlight cloud wp resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester TEI\u7814\u7a76\u4eae\u9ede: \u5f9e\u843d\u5f8c\u7684\u96f2\u5e73\u81fa\u9077\u79fb\u7684\u4f01\u696d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/predictive-routing\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/556276d7-556276d7-bot-chaining-video-resource_center-cn.jpg\" height=\"240\" width=\"440\" alt=\"556276d7 bot chaining video resource center cn\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9884\u6d4b\u5f0f\u8def\u7531<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3eeffd47-3eeffd47-\u672a\u6807\u9898-1_1.jpg\" height=\"240\" width=\"440\" alt=\"3eeffd47 \u672a\u6807\u9898 1 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureCloud\u5916\u90e8\u9023\u7d61\u4eba\u89e3\u6c7a\u65b9\u6848<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"103\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/hkt-tsoi-anne\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/87d3210c-87d3210c-qq\u6d4f\u89c8\u5668\u622a\u56fe20180702113215_1-566x320.png\" height=\"320\" width=\"566\" alt=\"87d3210c qq\u6d4f\u89c8\u5668\u622a\u56fe20180702113215 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u73cd\u60dc\u6bcf\u4e00\u6b21\u5ba2\u6237\u8054\u7edc &#8211; Tsoi Anne HKT\uff08Chinese\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/every-customer-contact-counts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9f444839-9f444839-qq\u6d4f\u89c8\u5668\u622a\u56fe20180702110901-566x319.png\" height=\"319\" width=\"566\" alt=\"9f444839 qq\u6d4f\u89c8\u5668\u622a\u56fe20180702110901\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Every Customer Contact Counts &#8211; Tsoi Anne HKT\uff08English\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"105\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/chris-lam-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bb3d8237-bb3d8237-\u7231\u5947\u827a20180628020018-566x318.png\" height=\"318\" width=\"566\" alt=\"Bb3d8237 \u7231\u5947\u827a20180628020018\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5229\u7528MicroStrategy\u5e73\u53f0 \u6253\u9020\u6570\u636e\u4f18\u52bf\u7684\u672a\u6765\u667a\u80fd\u4f01\u4e1a &#8211; Chris Lam MicroStrategy<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"106\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/sun-yuan-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/92c9b762-92c9b762-\u7231\u5947\u827a20180628014957-566x318.png\" height=\"318\" width=\"566\" alt=\"92c9b762 \u7231\u5947\u827a20180628014957\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5927\u9053\u81f3\u7b80\uff0c \u8fd4\u749e\u5f52\u771f &#8211; Sun Yuan \u7f8e\u56e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"107\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/copc-cuixiao-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/64ff83c3-64ff83c3-4-566x343.jpg\" height=\"343\" width=\"566\" alt=\"64ff83c3 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI Needs a Home &#8211; \u5d14\u6653 COPC<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-roger-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6a97927b-6a97927b-3-566x343.jpg\" height=\"343\" width=\"566\" alt=\"6a97927b 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A.I.\u9762\u5bf9\u9762\uff0c\u667a\u5728\u5fc5\u5f97 &#8211; Roger Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"109\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-steve-rutledge-ppt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b51184b0-b51184b0-1_1.jpg\" height=\"240\" width=\"440\" alt=\"B51184b0 1 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6df7\u5408\u578bAI \u81f4\u80dc\u672a\u6765 &#8211; Steve Rutledge Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"110\" data-tags=\"resources,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/the-truth-about-cloud-in-small-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/96b3c3a1-96b3c3a1-\u5c0f\u578b\u8054\u7edc\u4e2d\u5fc3\u5b9e\u8d28.png\" height=\"304\" width=\"515\" alt=\"96b3c3a1 \u5c0f\u578b\u8054\u7edc\u4e2d\u5fc3\u5b9e\u8d28\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5c0f\u578b\u96f2\u806f\u7d61\u4e2d\u5fc3\u7684\u5be6\u8cea<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/customer-experience-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d0a69bf0-d0a69bf0-\u667a\u5728\u5fc5\u5f97-566x317.png\" height=\"317\" width=\"566\" alt=\"D0a69bf0 \u667a\u5728\u5fc5\u5f97\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u201c\u667a\u201d\u5728\u5fc5\u5f97\u2014\u2014Genesys\u6df7\u5408\u578bAI\u6253\u9020\u5353\u8d8a\u5ba2\u6237\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"112\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/genesys-retail-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/67e46614-67e46614-\u96f6\u552e\u4e1a\u8f6c\u578b.png\" height=\"240\" width=\"440\" alt=\"67e46614 \u96f6\u552e\u4e1a\u8f6c\u578b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u96f6\u552e\u4e1a\u8f6c\u578b\u2014\u2014\u6765\u81ea\u8054\u7edc\u4e2d\u5fc3\u7684\u521b\u65b0\u7406\u5ff5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"113\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/abandoned-shopping-basket-survey-white-paper-romania\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4d78578b-4d78578b-\u8d2d\u7269\u8f66\u653e\u5f03\u884c\u4e3a.png\" height=\"240\" width=\"440\" alt=\"4d78578b \u8d2d\u7269\u8f66\u653e\u5f03\u884c\u4e3a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u7814\u7a76\u8868\u660e\u591a\u6570\u96f6\u552e\u5546\u5ffd\u89c6\u4e86\u5728\u7ebf\u9500\u552e\u4e2d\u8d2d\u7269\u8f66\u7684\u653e\u5f03\u884c\u4e3a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources,\u89c6\u9891,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u89c6\u9891\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/blended-ai-by-genesys-with-bot-chaining\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/15a256d2-ab2c1d30-bot-chaining-video-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Ab2c1d30 bot chaining video resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u6df7\u5408\u578bAI\u2014\u2014\u81ea\u4e3b\u7ba1\u7406\u4f1a\u8bdd<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,\u89c6\u9891,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u89c6\u9891\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/blended-ai-by-genesys-with-facebook-messenger-bot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0beb7e81-0beb7e81-facebook-video-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"0beb7e81 facebook video resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u6df7\u5408\u578bAI\u2014\u2014 Facebook Messenger\u804a\u5929\u673a\u5668\u4eba<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,\u89c6\u9891,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u89c6\u9891\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/blended-ai-by-genesys-with-proactive-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2aa67e81-2aa67e81-proactive-chatbot-video-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"2aa67e81 proactive chatbot video resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\u6df7\u5408\u578bAI\u2014\u2014\u4e3b\u52a8\u804a\u5929\u673a\u5668\u4eba<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"117\" data-tags=\"resources,\u7535\u5b50\u4e66,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7535\u5b50\u4e66\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/not-all-clouds-are-created-equal-whats-really-behind-the-curtain-of-a-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9155566f-9155566f-cloud-2.png\" height=\"240\" width=\"440\" alt=\"9155566f cloud 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5e76\u975e\u6240\u6709\u4e91\u7686\u751f\u800c\u5e73\u7b49\uff1a 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resource-title\">\u4ea4\u4ed8\u5168\u6e20\u9053\u81ea\u52a9\u670d\u52a1\u76847\u5927\u6b65\u9aa4\uff1a\u6253\u9020\u4e2a\u6027\u5316\u4f53\u9a8c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,\u7f51\u7edc\u6587\u7ae0,web article,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u7f51\u7edc\u6587\u7ae0\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/zh-cn\/resources\/empowering-omni-channel-customer-experiencewith-blended-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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