客户联络中心解决方案

客户所需的体验,员工所需的工具

为员工提供合适的工具来提高生产效率满足绩效指标。使用联络中心平台,将最新技术和数字工具与现有系统集成。通过客户偏爱的渠道提供他们想要的服务——并在此过程中提高首次呼叫解决率。客户将会为此感谢您。

We’ve got cloud clout.

Genesys Cloud isn’t just any cloud platform — it’s the industry’s best. Learn why leading analysts and customers of all sizes place Genesys at the top for cloud contact center solutions.

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拥有竞争对手艳羡的客户满意度

脱颖而出,成为客户服务方面的行业领头羊。成功取决于始终如一地超越客户满意度指标,确保他们在历程的每一步都能能获得所需关注。使团队在满足指标要求的同时,能够更有效地处理各个渠道的客户请求和问题。

Customer relationships and personalized self service
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首次便解决客户的问题

当客户首次与您联系时,他们希望您能迅速解决问题。有些客户想要与人工座席交谈。另一些人则喜欢网上咨询和回电等方式。无论采用哪种沟通方式,团队都必须能够立即作出反应,迅速评估情况并使用正确的资源处理问题。通过我们的联络中心平台,您可以通过客户期望的方式与他们进行沟通、深入了解他们的过往记录并在他们首次联系时就解决问题。

MIT Technology Report: How global brands blend humans and AI to improve customer experience

快乐的客户服务座席 = 满意的客户

准备充分、知识面广的员工是确保客户满意度和团队动力的关键。为座席提供正确的工具、培训和实时反馈可以提高他们的工作效率。这样做还有助于降低人员流动率和留住有动力的员工。通过更好地洞察员工的技能和发展计划,您将拥有更佳的劳动力资源规划。另外,快乐的座席能够提供更佳的客户体验。

Contact center customer service agents
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确保每位座席都是最佳座席

通过更好地洞察客户服务团队如何管理每次客户交互,从而提高团队效率和更好地满足 SLA。获得您需要的洞察以提高质量和缩短问题解决时间。自动记录通话和屏幕交互。使用这些信息推动个人和团队改进。为员工提供合适的联络中心工具,帮助他们保持较高的生产效率,实现团队绩效指标,并主动管理劳动力资源规则任务。

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This is the best contact center I could have imagined. We’ve been ranked the number one Vodafone contact center worldwide. And with the new innovative channels we’ve developed, we know there’s a lot more to come.

Jörg Knoop, Head of Contact Center and Telesales Capability, Vodafone Germany

Reach new heights with cloud contact center solutions

Cloud-based call center software gives your business greater flexibility and scalability—with lower upfront costs. As customer demand for new channels grows, a cloud contact center gives you flexibility and a host of modern tools that let you grow with customer expectations. The cloud also enables continuous updates, ensuring that your contact center is always running the most up-to-date software. An outdated solution makes work harder for your agents, decreases customer satisfaction and can be very costly to maintain. If you know it’s time to update it may be time to consider a cloud contact center.

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