Within Three Years, AI Will Dominate Call Centers. Are You Ready?

Gartner had it right when they said that nearly 90% of the customer relationship will be managed without human assistance in just three short years. The artificial intelligence movement is progressing quickly; don’t get left behind! Watch this on-demand webinar to learn everything you need to know about AI in the contact center: why you need it, where to use it and how it impacts the customer experience. This webinar will help you:

  • Understand the components of AI-powered self-service.
  • Leverage AI to make the biggest impact on user experience.
  • Get it right, learning from past industry mistakes.
  • Start quickly using the tools available today.

Watch this AppFoundry Webinar On-Demand at your convenience and learn more about SmartAction on the Genesys Enterprise Marketplace, AppFoundry.

Meet the Speakers

Tom Lewis

Bill Pieper
EPIC Connections


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