When Customers Call … and They Will. Is your IVR ready to greet them?

During this On Demand Webinar, Frost & Sullivan and Genesys discussed:

  • Why IVR is still relevant and needs to be focused on for an optimal customer experience across multiple communications channels
  • How a cloud IVR solution makes it so easy that anyone in your organization can set it up and update it to meet demands
  • Ways key markets such as healthcare, retail, banking, and utilities are refreshing their IVR to meet customer needs and lower costs

Listen in on the experiences of others and walk away with actionable strategies for your own organization