Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?
Our guest speaker, Kate Leggett, VP and Principal Analyst, at Forrester, will share key benefits that are driving smart companies to implement omnichannel self-service. View the on-demand webinar to:
VP and Principal Analyst
VP Product Marketing