Analyst Webinar

What Does the Rise of Omnichannel Mean for Your Customer Experience Strategy?

Featuring Raluca Druta, Human Capital Management (HCM) Analyst from TEC

Omnichannel customer experience is changing the way companies interact with their customers—and compete for business.

The right omnichannel solution works seamlessly for customers, agents, managers and IT teams. That means channels are mutually aware, between voice, digital and physical interactions. This transforms the way your employees and customers interact—leading to next generation customer engagement—and a great way to differentiate your brand from the competition.

Are you ready for an omnichannel digital transformation?

During this on-demand webinar, experts will address key attributes to an omnichannel transformation, including:

  • Highlighting essential omnichannel customer experience best practices.
  • Illuminating the competitive edge gained from an omnichannel contact center.
  • Identifying the components necessary to deploy an omnichannel contact center for reduced TCO.

Join us to learn how to deliver a next generation omnichannel customer experience as an effective method to differentiate your brand from larger competitors.

Meet the Speakers

Raluca Druta
Human Resources/
Human Capital Management
System Analyst
TEC

Ron Stevenson
Product Marketing & Technology
Genesys

WATCH THE ON-DEMAND RECORDING!