Whether they’re using a PC, smartphone or digital assistant, customers have embraced the use of speech recognition as a quick and simple way to accomplish a task or access information. And they expect no less when reaching out to your call center.
LumenVox Recognizer with speech recognition, text-to-speech and multifactor authentication (voice biometrics and questions) capabilities, combined with a customer experience platform like Genesys Voice Platform (GVP) in the PureEngage solution, empower you to let customers successfully complete desired transactions or get to the right call center agent quickly and easily. And you can save agent handling times and improve customer experience—all for lower costs compared to purely agent-handled calls. Register now to view the webinar on-demand at your convenience.
VP Client Services