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Live webinar

Unlock Your Workforce’s Potential:

Start leveraging WEM capabilities to boost quality and improve customer outcomes

Today’s customer isn’t satisfied with standard, uninspired service. To properly compete in today’s market, organizations need to ensure their customer service delivers first-class experiences from skillful and empathetic employees. But reaching this level of quality demands companies examine their own employee experience strategy and provide seamless and advanced tools that support workers at every step of the journey.

Join us as we kick off this 6-week engagement to take you on a comprehensive tour of Genesys Cloud’s Workforce Engagement capabilities. Learn how AI-powered quality management and speech and text analytics can give your team the boost you need to meet your goals and give outstanding experiences to your customers every time.

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North America

8 AM PT /
11 AM ET

Meet the speakers


Merijn te Booij
General Manger
Workforce Engagement Management


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Cameron Smith
VP Product Management
Workforce Engagement Management


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Robert Beasley
Director Strategic Solutions
Workforce Engagement Management