Now you can use artificial intelligence (AI) to avoid the churn and high customer abandon rates common in traditional contact centers. AI changes the game, helping you to keep prospects and customers.
Modern AI lets you spot trends in your historical data so you can pinpoint where customers abandon their journeys. Then you can set rules to reach out before it happens.
In the next Tuesday Teaching, we review a customer journey that could have gone wrong. Using Google DialogFlow and Genesys, you can identify and avoid hidden obstacles in the customer journey. And by proactively reaching out at key churn points, you hold onto customers you might have lost.
Join us to learn how to apply this technology for real business outcomes.
Product Marketing Director
Lead Technical Sales Consultant