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Market Education Webinar:

Tuesday Teachings

Predictive Routing

Genesys is hosting a series of 30-minute, focused webcasts called Tuesday Teachings that will be covering topics like strategic planning, intelligent automation and workforce optimization.

Each webcast in the series will be focused on a single topic. Join us on-demand for our first Tuesday Teachings session of 2019 on Predictive Routing.

In this webcast, you will learn how Genesys Predictive Routing helps customers optimize business outcomes. By using a treasure trove of data,  Genesys Predictive Routing optimizes routing decisions by applying machine learning to optimize the desired business outcome.

Watch this OnDemand webcast today and learn about this important topic.

Meet the Speaker

Luke sturek gsummit

Luke Sturek
Solution Lead Predictive Routing



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