Prove to your customers that you value their time. Don’t force them to face multiple queues and long hold times. With artificial Intelligence (AI) and automation, inbound calls can be automatically routed to the best destination. Use your omnichannel data to give each interaction context. Then match callers with the best available resource.
Modern consumers have limited time and limitless options. They won’t deal with a poor customer experience more than once. Join Genesys thought leaders Jon Aumann and Chris Bohlin for an on-demand Tuesday Teaching focused on improving your inbound experience. Learn how modern routing can differentiate your business and drive better business results.
Director, Solutions Consulting
Director, Product Management