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Demo Webinar

Tuesday Teachings – Get callers where they need to go

Use what you know about callers to get them the right resource or agent, the first time.

On-Demand Webinar

Prove to your customers that you value their time. Don’t force them to face multiple queues and long hold times. With artificial Intelligence (AI) and automation, inbound calls can be automatically routed to the best destination. Use your omnichannel data to give each interaction context. Then match callers with the best available resource.

Modern consumers have limited time and limitless options. They won’t deal with a poor customer experience more than once. Join Genesys thought leaders Jon Aumann and Chris Bohlin for an on-demand Tuesday Teaching focused on improving your inbound experience. Learn how modern routing can differentiate your business and drive better business results.


Meet the Speakers

Jon aumann webcast image

Jon Aumann
Director, Solutions Consulting

Chris bohlin webinar image

Chris Bohlin
Director, Product Management

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