Whether you’re in Healthcare, Tech or Manufacturing, every industry has intricate back-office operations. Take scheduling, for instance—getting it right can have a huge impact. Under-staff and you frustrate customers and demoralize employees; over-staff and it drives up operating costs. The right tools not only address this balance, but can do so for non-standard departments across your company.
Learn how a healthcare company utilized a call center infrastructure to gain visibility across multiple departments, increase their efficiency, and improve patient care. Join us as Rochester Regional Health shares their experiences with patient outreach and scheduling, billing customer service, and nursing across 80 facilities and 20,000+ employees, medical staff and volunteers.
Watch this on-demand webinar to learn:
Senior Project Manager, Rochester Regional Health
Senior Director, Rochester Regional Health
Senior Director, Product Marketing, Genesys