4 Key Ingredients to Transform Your Contact Center into an Omnichannel Engagement Center

Hear the TELUS Customer Success Story

Today’s customers expect to receive consistent customer experiences as they transition between multiple channels. Although most companies today support multiple channels such as voice, email, and chat, they cannot share context across these channels. Transforming your contact center to orchestrate end-to-end customer journeys, as against managing individual interactions, is critical to your ability to boost customer loyalty.

View the on-demand webinar now to hear how TELUS, Canada’s fastest-growing national telecommunications company, transformed their contact center into an omnichannel engagement center. You will also learn:

  • How an omnichannel engagement center can help you deliver next generation customer service
  • Four key ingredients needed to make the transition to an omnichannel engagement center
  • The potential return on investment (ROI) and business benefits you can realize by delivering omnichannel customer experiences
  • Practical advice and best practices from Telus

Meet the Speakers

Terry Gardiner
VP Customer Experience Enablement

Janelle Matthews
SVP Solution Management

Lisa Abbott
Sr. Director of Product Marketing,