Today’s customers expect to receive consistent customer experiences as they transition between multiple channels. Although most companies today support multiple channels such as voice, email, and chat, they cannot share context across these channels. Transforming your contact center to orchestrate end-to-end customer journeys, as against managing individual interactions, is critical to your ability to boost customer loyalty.
View the on-demand webinar now to hear how TELUS, Canada’s fastest-growing national telecommunications company, transformed their contact center into an omnichannel engagement center. You will also learn:
VP Customer Experience Enablement
SVP Solution Management
Sr. Director of Product Marketing,