Learn how to compare the top contact center KPIs and use this information to exceed service level agreements, improve agent performance and identify better KPI targets.
In this webinar Tyrel Jenson and Chris Conley from eMite show you how to dig through data and create reports that optimize your customer experience. eMite is a feature-rich analytics and intelligence platform used by Genesys customers around the world. It’s easy to deploy and configure and gives you a powerful way compare and correlate data, even across disparate data sources like ZenDesk and Salesforce.
Senior Solutions Consultant