Top Five Reasons Your Legacy Call Center’s “End-Of-Life” Doesn’t Mean the End for You

Important Migration Considerations When Modernizing Your Call Center to Enable Omnichannel Customer Experience

Make the shift to an omnichannel approach and gain the immediate benefits of higher customer loyalty, increased revenue, and better business outcomes, while paving the path for continued success. During this on-demand webinar you will learn key considerations and action steps required to replace your aging Avaya ACD/IVR:

  • Why it’s time to replace your existing legacy call center and the pitfalls to avoid when selecting a replacement platform
  • What criteria to look for in your replacement selection, given the unique requirements of omnichannel
  • How to create a migration plan that will get you down the path easily and quickly

Don’t let your existing call center infrastructure hold you back from delivering great customer experiences. Learn how transforming your legacy-based ACD, PBX and Telephony infrastructures into an omnichannel engagement center that can deliver great customer experiences.

Get Your Journey Started!

Meet the Speakers

Ken Jochims
Director Product Marketing

Richard Hodges
Cloud Customer Journey Consultant