Best Practice Webinar

The State of the Omnichannel Contact Center

Featuring Dimension Data and the Global Contact Center Benchmarking Report

Watch the on-demand webinar and get the scoop on the 2016 Dimension Data Global Contact Center Benchmarking Report. We’ll help you realize your ROI potential by making a move to an omnichannel engagement center, predict the changing role of the contact center by taking a closer look at the core areas of the report; connecting the customer journey, proactive automation, digital interactions, analytics and service personalization and cloud and hybrid solutions.

That future entails building out the next generation digital interactions that dominate customer engagement and involve the contact center, website, mobile apps and social networks. At Genesys, we call this the Omnichannel Engagement Center.

Get the Report Highlights now!

Meet the Speakers

Mike Wells
Group Senior Director of CX Consulting
Dimension Data

Lisa Abbott
Senior Director of Product Marketing