Analyst Webinar

The Missing Link: Connecting Customer Experience with Revenue Growth and Profitability

On Demand Webinar Featuring Economist Intelligence Unit

A recent report by the Economist Intelligence Unit, The Value of Experience: How the C-suite values customer experience in the digital age, found that companies that prioritize investment in customer experience (CX) have better revenue growth (59% vs. 40%) and are more profitable (64% vs. 47%) than companies where CX is not a priority.

Historically, investment in CX initiatives has been hard to measure, difficult to sustain and costly to implement. This new, ground-breaking Economist Research Report finds that investment in CX is directly and positively correlated with C-level engagement and business performance.

Register now to view the on demand webinar! Get the latest insights on:

  • The correlation between business performance and CX
  • Understanding regional differences – across 21 countries, who leads CX and how it is measured
  • Key areas for investment in CX that will lead to revenue growth and profitability

This was a GLOBAL webinar presented LIVE in North America, Europe, Latin America, and Asia – choose your session!

Meet the Speakers

Charles Ross
Senior Editor
Thought Leadership, Asia
Economist Intelligence Unit (EIU)

Gilda Stahl
Senior Editor
Content Solutions
Economist Intelligence Unit (EIU)

Keith Pearce
VP of Corporate Marketing
Genesys