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Live webinar

The Future of Speech and Text Analytics

Meeting the expectations of increasingly scarce and demanding employees is critical. Now more than ever, companies need to stay ahead of changes and ensure their employee experience is meticulously planned and executed to ensure excellent customer experiences. But to do so, organizations need to leverage the greatest asset they have: their data.

Join us as we sit down with Rakesh Tailor, Senior Director of Product Management at Genesys, and explore how Speech and Text Analytics plays a crucial role for winning organization’s differentiating CX; and, what’s more, what advancements are in store for the companies willing to venture into the brave, new world of Speech and Text Analytics and AI-based customer experience.

Meet the speaker


Rakesh Tailor
Sr. Director, Product Management | PM WEM
Workforce Engagement Management

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North America

8 AM PT /
11 AM ET