The future of government technology: Can AI and chatbots really revolutionize the citizen experience?

The future of government technology is here. Agencies want to invest in artificial intelligence (AI) and chatbots to transform the way they interact with citizens.

The next stage for these agencies is to shift AI and chatbots from buzzwords to deployable technologies. And government agencies must combine intelligent automation and human employees to optimize the citizen experience.

Watch this on-demand training to explore how AI and chatbots can transform how government delivers customer experiences to citizens. You’ll learn:

  • Ways to accelerate the creation and reuse of chatbots on multiple channels, beyond just a website
  • How agencies implement automation as part of their omnichannel strategies
  • Biggest barriers that agencies face when implementing these emerging technologies
  • Results of a GovLoop and Genesys survey that explores how agencies can improve the citizen experience in the age of AI and chatbots

Meet the Speakers

Stephen Dennis
Innovation Director,
Homeland Security Advanced Research Projects Agency (HSARPA),
Science and Technology Directorate,
U.S. Department of Homeland Security

Tommy Minta
Digital Channel
Solutions Lead
Genesys

Watch the webinar