Outstanding customer service begins with your frontline customer-facing employees. In fact, 68% of consumers say that a pleasant representative was key to their recent positive service experience. Which is why a team of confident, knowledgeable, and empowered customer service agents is critical to your company’s success.
This webinar is your guide to becoming a contact center that thrives on agent empowerment. By implementing the seven changes outlined in this webinar, you’ll see dramatic improvements across your whole cycle of data. When contact centers focus on agent empowerment, they improve agent confidence and performance and create a better customer experience.
Register now to watch this webinar on-demand at your convenience.