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AppFoundry Webinar

The Contact Center Cure with Sutter Health and Semafone

On-Demand Webinar

Healthcare call and contact centers face some tough challenges when it comes to data security. In fact, healthcare data breaches are reported at a rate of more than one per day in the US alone, exposing patients’ personally identifiable information (PII)—from medical records to payment card data and beyond—to the wrong people.

Earlier this year, IBM published their 2018 Cost of a Data Breach Report, which stated that, for the 8th year in a row, healthcare organizations had the highest costs associated with data breaches—$408 per lost or stolen record. That’s nearly three times higher than the cross-industry average of $148.

These challenges are not unique to the healthcare sector. All call and contact centers face similar obstacles and need to consider if their Payment Card Industry Data Security Standard (PCI DSS) compliance strategy is sound.

Join Genesys, Semafone and Sutter Physician Services (SPS) in this webinar to learn how SPS:

• Overcame IVR frustration, improved customer service and reduced abandoned call rates
• Increased customer data security—no need to verbalize card data
• De-scoped for PCI DSS

Reserve your space now.

Meet the Speakers

Alan watson resize again

Alan Watson
Global Pre-Sales Engineering Manager


Alicia gee resize

Alicia Gee
Director, Unified Communications, Business Systems

Sutter Health

Steve chambers resize again

Steve Chambers
General Manager and Vice President, PAS

Sutter Health


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