Speech Analytics for Collections–Top Tips to Deliver Results

Genesys Speech Analytics for Collections has helped customers increase revenue collected by more than 20% and compliance had gone from 59% to 99% through:

  • Optimization: Improve campaign management, monitoring, and agent utilization
  • Compliance: Develop templates to identify compliance weak spots
  • Analytics: Deliver insightful reporting to inform decision making and optimize campaign strategies
  • Holistic: Integrate speech analytics into your multi-channel collection strategies
  • Completely integrated solutions:  Work with the only vendor in marketplace with completely integrated offer

Watch this can’t miss webinar to learn how Genesys Speech Analytics is providing collections organizations with the tools to reduce risk and drive successful collections efforts.