The platform for communicating with today’s insurance customer is dramatically different, as are the speed, frequency, and demand for personalization. Traditionally, communication has been during a time of great stress for the customer–after an accident, theft, or natural disaster–which adds to the communication challenge. And while bundling insurance products together–home, life, and auto–is a great way to cross-sell, it brings with it the omnichannel challenge: do the contact center and billing department for the auto division know the info on the customer’s home policy? That’s just a glimpse of the customer satisfaction and communication challenges facing today’s insurer.
Join us as we talk with Loris Dumanian, Director of Design & Delivery, Interactions & Call Centre Technologies, at Sun Life Financial.
Please register now and bring your questions!