It’s critical to understand what’s happening in your contact center from both a real-time and historic perspective. Learn how the PureInsights configurable dashboard makes it fast, easy and affordable for you to gain the real-time visibility into customer experience issues. In just minutes your business users can set it up and see performance data within PureCloud.
PureInsights also provides a rich set of historic reports for your PureCloud contact center and systems such as case management, CRM and ERP. See how its hosted database gives you access to detail, summary and custom data.
Watch this webinar and see how to get the information you need to move the needle for your customers, your contact center and your organization.