Watch the on-demand webinar, featuring John Lush, Head of Omnichannel at eir and Damian Kelly, VP Product Management at Genesys.
During the webinar, we discuss the emerging role of an Omnichannel guru and learn how personalized self-service has helped eir achieve new heights in delivering exceptional customer experiences. As the Head of Omnichannel at eir, John Lush has seen self-service rates double along with an improvement in Net Promoter Score (NPS) through the implementation of personalized self-service.
Hear how you can equip your team with omnichannel solutions that change the way you engage your customers by:
The Head of Omnichannel is challenged to deliver great service wherever and whenever the customer seeks it out. Much of what they seek to accomplish can actually be achieved through self-service, rather than agent-based service.
Get your team omnichannel ready today!
Head of Omnichannel
VP Product Management