Customer Webinar

RIP Call Centers of Old – It’s Time to Bury that Aged Infrastructure!

Many legacy call center infrastructures fall short to support digital engagement with your customers. In order to drive business growth and build customer loyalty from the contact center, it’s time to consider a migration plan to support great customer experiences across all channels.

During this on-demand webinar, you will hear from a panel of leading businesses who successfully replaced a legacy contact center infrastructure with an omnichannel customer experience platform.

Moderated by customer engagement industry maven, Sheila McGee-Smith, you’ll learn which business needs drove the change from old to new, the migration strategy including pitfalls to avoid, and the benefits realized.

Meet the Speakers

Sheila McGee-Smith
Principal Founder at McGee-Smith Analytics

Frank Remski
Enterprise Architect at The Auto Club Group

Patrice Tanguay
Telecommunications Director at Transat

Erik Coll
Manager, Contact Center Architecture at Citrix