“Voice is dead,” some say. But has voice simply evolved? While customers today demand companies meet them in every and all channels, customers still want the option to speak with customer service agents–especially when they want to solve their problems fast. With digital voice support as part of a unified communications platform that serves contact center agents and business users, organizations can turn voice into more than just a one-to-one conversation.
The employees who service your customers are customers, too. Find out how adoption of cloud communication tools inside your organization paves the way for an expanded portfolio of digital tools for your agents and ultimately customers.
In this on-demand webinar, youll learn about:
VP Product Marketing