The AudioCodes One Voice architecture solves several work-at-home agent challenges, making it easy for you to configure simple, reliable, secure and easy-to-manage options for remote employees.
VoIPerfect, the AudioCodes voice engine, monitors the conditions of the network connection and makes sub-second adjustments to the codec performance to generate the best voice quality in the industry. In the AudioCodes Remote Agent solution, a Session Border Controller (SBC) at the enterprise provides the security necessary for the voice connection, allowing the hardware VPN appliance to be replaced with a software VPN application.
The One Voice Operations Center (OVOC) manages the system, including SBC and MGW configuration and monitoring, IP phone management, voice quality monitoring and management, network-based license management, and centralized network routing policies—from a single tool suite.
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