Most businesses understand delivering an outstanding customer experience is crucial to repeat custom and referrals, and for that, customer insights are essential. Yet trying to get these insights is often futile. Many survey methods lack the dynamic capabilities to meet individual business needs, delve deeper into issues and report fast enough so you can take meaningful actions that really make a difference.
There is more to capturing customer feedback than you might imagine at first glance. What matters most is not the actual survey itself, but what you do with customer feedback and how quickly you do it.
Survey Dynamix surveys customers via email, voice, web or SMS after PureCloud conversations, regardless of contact channel. Feedback can automatically trigger notifications in the PureCloud application, schedule outbound calls or update CRM records to ensure important customer feedback is quickly actioned.
Contact Dynamix Pty Ltd