Genesys Webinar

New Methods and Data that Will Improve Contact Center Forecasting

Forecasting has always been called part art and part science, but lately the science has improved dramatically.  The  use of cloud computing and  new data sources, including data from other customer interactions, are now available to inform your contact center of impending volume spikes.

Watch this  webinar to learn forecasting basics and advanced methodologies and data sources that will improve your approach to contact center forecasting.

Meet the Speakers

Ric Kosiba
Vice President of the Decisions Group, Genesys