Webinar Bytes

[Webinar Bytes] Make sure you know what’s happening in your call center

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

Like the metaphorical tree in the woods, if data exists but is not analyzed does it mean anything? To make the best use of your customer and interaction information you have to analyze it and see the results. Spot patterns. Quickly identify issues. Improve the quality of interactions across the board.

In this demo, we will go through key analytics and reporting features and detail how they can improve your call center performance.

Watch the full webinar by clicking this link.

Meet the Speaker

Kenny saalman

Kenny Saalman
Associate Strategic Sales Consultant
Genesys

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