Webinar Bytes

[Webinar Bytes] Fireside Chat: The future of contact center AI with Genesys Cloud and Google Cloud

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

Join Genesys and Google Cloud for a discussion of our joint solution for contact center artificial intelligence (AI). You’ll also hear from special guests who are creating better customer experiences by combining AI with the power of human agents.

Genesys customers can now use the simple, secure and flexible Google Cloud Contact Center AI to quickly implement, train, configure and use bots — then act on them across any channel.

Watch the full webinar by clicking this link.

Meet the Speakers

Christopher connolly

Chris Connelly
Vice President, Solution Strategy

Antony p webinar image

Antony Passemard
Conversational AI and CCAI Lead
Google Cloud

Steve leaden blog

Stephen Leaden
Leaden Associates, Inc.

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