Maturing your Contact Center Operational Processes

Workshop for Genesys customers

Looking to improve and mature your contact center’s operational processes? Join us for a 60-minute workshop in which Genesys and blackchair experts will share case studies. You will learn tips to:

  • Reduce the risk usually associated with operational change
  • Improve your mean time to repair
  • Reduce the time and effort to manage the solution lifecycle
  • Trap and reduce unnecessary service escalations
  • Track the efficiency gap in your routing design

With this knowledge, you can optimize your operational processes such as solution stability, project controls, configuration release change management, support desk management, or line of business operational behavior.

Meet the Speakers

Stuart Lander
Service Engagement Manager
Genesys

Jason Owen
CEO
blackchair Limited

Gene Reynolds
Sales Director
NA & EMEA
blackchair Limited

WATCH THE ON-DEMAND RECORDING!