Learn how you can leverage your Genesys platform to capture all customer interactions through mobile devices in one simple solution. Mobile Office solves the issues around managing and controlling all of your customer interactions when some employees are mobile.
You can more easily record customer calls and interactions handled through a mobile device. Employees can indicate when they are not available to take calls. And you’ll ensure that answering machine messages from customers are appropriately followed up on.
Because you can see every customer interaction, your contact center will have a complete overview on the customer’s journey. See how you can eliminate the blind spots that mobile can cause and deliver a fully informed customer experience.
CEO & Founder