Best Practice Webinar

Listen, Act and Build Loyalty: Best Practices for Outbound Customer Survey Programs

On-Demand Demo Webinar

Are you sending surveys to your customers to capture their feedback? For many organizations, the answer is an emphatic YES. Unfortunately, many companies are not acting on the survey results.

Sending post-interaction surveys for in-home service appointments or customer support interactions can help your company quickly understand customer opinions.

Register now to view this on-demand webinar, to learn best practices and see firsthand how Genesys can help you deepen customer loyalty by maximizing the effectiveness of your outbound survey program. You’ll get an overview of how to:

  • Increase survey completion rates by capturing customer sentiment across multiple channels
  • Gather and analyze feedback about customer experiences, including their overall impression of your brand
  • Quickly close-the-loop by following up with unhappy customers
  • Utilize survey results to improve future interactions by making business improvements and optimizing your workforce

Meet the Speakers

Lindsay Frazier
Director of Offer Management
Outbound Engagement

Chris Bohlin
Director of Outbound Strategies